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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Schedule and Dispatch Work	20%	- Resource scheduling 1. Use schedule board 2. Optimize scheduling and routing
Field Service Mobile and Customer Experience	20%	- Customer engagement 1. Customer communication workflows 2. Service feedback management - Mobile app configuration 1. Enable offline capabilities 2. Configure Field Service mobile app
Manage Inventory and Assets	15%	- Inventory management 1. Track customer assets 2. Manage products and stock
Work Order Management	25%	- Manage work orders lifecycle 1. Create and manage work orders 2. Manage incidents and service tasks
Configure Dynamics 365 Field Service	20%	- Configure Field Service settings 1. Configure organizational units and resources 2. Set up Field Service parameters

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q48-Q53):

NEW QUESTION # 48
You are managing your organization's assets.
You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.
How should you structure the system to manage this request?

A. Create a custom entity to house asset location details.
B. Update all the incident types with the proper service account.
C. Use asset properties to provide location details.
D. Create a functional location tree.

Answer: A

NEW QUESTION # 49
You are working on the Dynamics 365 Field Service self-scheduling portal. You are explaining the states of a booking or appointment that are visible in the portal to your customer.
The customer asks which portal states will yield a message that includes a link to an online web experience hosted on Microsoft Power Portals.
Which three messages will include this link? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Technician Traveling
B. Booking Canceled
C. Booking Complete
D. Booking Committed
E. Booking Reminder

Answer: B,C,E

NEW QUESTION # 50
Drag and Drop Question
Your company is preparing to deploy the Dynamics Field Service with Mobile Application. Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of- the-box Booking Statuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/work-order-status-booking-status

NEW QUESTION # 51
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

Answer:

Explanation:

NEW QUESTION # 52
You are a Contoso, Ltd. dispatcher for Dynamics 365 Field Service application.
A technician's mobile phone is having difficulties, and the Field Service Mobile app will not open.
The technician is headed to a work site and needs directions.
How can you provide the technician with directions?

A. Click on Get Driving Directions from the Actions menu on the Schedule Board.
B. Click on Get Driving Directions from the Work Order record.
C. Click Geo Code from the Work Order record.
D. Click Geo Code from the Booking record.

Answer: A

NEW QUESTION # 53
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