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| Section | Objectives |
|---|---|
| Topic 1: Performance Improvement in Operations | - Performance measurement and benchmarking
|
| Topic 2: Operations Processes and Systems | - Four Vs of operations
|
| Topic 3: Operations Management Concepts | - Definition and scope of operations management
|
| Topic 4: Operations Strategy and Performance | - Order winners and order qualifiers
|
| Topic 5: Quality and Reliability Management | - Total Quality Management (TQM)
|
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NEW QUESTION # 67
Which of the following are operations management activities? Select THREE
Answer: B,C,D
Explanation:
1 2 and 4 are correct. Development of New Products would be the activity of the R&D department, and job design the activity of HR. There is a list of 10 Operations Management activities on p.12
NEW QUESTION # 68
Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over £5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base. Which type of manufacturing process is used at Sunshine Ltd?
Answer: D
Explanation:
This is mass customisation as the items are produced both in large quantities and are customised for different client bases. See p.53 for more information on different production methods
NEW QUESTION # 69
Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?
Answer: A
Explanation:
you can't touch or hold), also requires operations management. P.2
NEW QUESTION # 70
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety
Which of the following will you put into box 4?
Answer: D
Explanation:
The correct answers are as follows:
NEW QUESTION # 71
Performance Benchmarking is a form of what type of benchmarking?
Answer: B
Explanation:
Performance Benchmarking is an internal form of benchmarking where you compare the performance of 2 different departments against each other. This is from p.82.
NEW QUESTION # 72
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