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| Section | Objectives |
|---|---|
| Topic 1: Data Model and Patient / Member Management | - Patient / member data organization and relationships - Person accounts, contacts, and care team structures |
| Topic 2: Security, Compliance, and Privacy | - HIPAA-related considerations in Salesforce Health Cloud - Data access controls, sharing models, and consent management |
| Topic 3: Care Coordination and Care Plans | - Care plan creation and lifecycle management - Care team collaboration and task management |
| Topic 4: Integration and Interoperability | - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) - Integration with EHR systems and external healthcare systems |
| Topic 5: Reporting and Analytics | - Tracking outcomes and operational insights - Healthcare reporting and dashboards |
| Topic 6: Health Cloud Fundamentals | - Healthcare industry concepts and use cases for Health Cloud - Core Health Cloud features and capabilities |
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NEW QUESTION # 33
A Health Cloud administrator is working on a call center implementation and has to ensure that the phone numbers passing through the CTI settings display the matching contact record via Screen Pop. Which custom metadata type within Health Cloud should the administrator update to achieve this requirement?
Answer: D
Explanation:
According to the Salesforce documentation1, the Feature Flag Setting custom metadata type within Health Cloud allows you to enable or disable certain features of Health Cloud. One of the features that can be enabled or disabled is the CTIDriverSetting, which controls whether the CTI adapter is used to display phone numbers in the patient console. To ensure that the phone numbers passing through the CTI settings display the matching contact record via screen pop, the administrator should update the Feature Flag Setting -> CTIDriverSetting custom metadata type and set the value to true1.
NEW QUESTION # 34
Which three options explain why the new clinical data model in Health Cloud is labeled as FHIR aligned and not FHIR compliant? (Choose three)
Answer: B,C,D
Explanation:
Some entities have additional non-FHIR attributes to increase the usability of the data within Salesforce (A), the cardinality of a few attributes has been changed (e.g. in picklist scenarios) (B), and not all attributes in a given FHIR resource may be supported are three options that explain why the new clinical data model in Health Cloud is labeled as FHIR aligned and not FHIR compliant. It does utilize the latest FHIR R4 standards (D), so this is not a reason for being FHIR aligned. It aligns with both FHIR DSTU2 and FHIR R4 specs (E), so this is not a reason for being FHIR aligned either.
NEW QUESTION # 35
Which 3 of the components are customizable in HC?
Answer: A,B,D
Explanation:
Timeline (A), Life Events , and Patient Card (D) are components that are customizable in HC. EHR Data (B) is not a component, but a type of data that can be integrated with HC. Custom Label (E) is not a component, but a metadata type that can be used to create labels for components.
NEW QUESTION # 36
While setting up Advanced Therapy Management, a consultant wants to have patients associated to Care Programs during enrollment. They need to customize the Health Cloud enrollment process to match their customer's process.
What should the consultant clone to customize for the customer, while leveraging out- of-the-box Health Cloud functionality?
Answer: B
Explanation:
In Salesforce Health Cloud Advanced Therapy Management (ATM), the enrollment process for associating patients to Care Programs is driven by OmniStudio OmniScripts.
* Salesforce provides out-of-the-box OmniScripts for patient enrollment.
* Best practice: Instead of building from scratch, you clone the delivered OmniScript and then customize it to align with your customer's unique enrollment process.
* This approach ensures you continue to leverage Health Cloud's standard functionality while tailoring the process flow.
Why not the others?
* A. FlexCard - Displays patient/care program info but doesn't handle the guided enrollment process.
* B. Flow - Standard Salesforce Flows are not used for ATM enrollment; Health Cloud leverages OmniScripts for these guided workflows.
* C. Apex Class - Only needed for custom logic; cloning Apex is not recommended for configuration
/customization here.
Salesforce Health Cloud Reference:
Salesforce Health Cloud Implementation Guide - Advanced Therapy Management:
"Enrollment processes for patients into Care Programs are delivered as OmniScripts. To customize these processes, clone the standard OmniScript and modify it to meet your business needs."
NEW QUESTION # 37
A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorizationrequests.
How should a consultant conduct discovery to define a workflow for these call center users?
Answer: B
Explanation:
Step 1: Requirement
Define workflow for call center users focused on prior authorization status checks.
Step 2: Best Practice for Workflow Discovery
* Discovery should be user-centered, involving direct engagement with actual users (personas).
* Observing and documenting their daily processes identifies real pain points and optimization opportunities.
Extract:
"Best practice for workflow discovery is to interview and observe key personas, document their processes, and map opportunities for automation and optimization." Salesforce Architect - Business Process Discovery
* Other options (industry research, previous projects, or proof of concept) do not provide the necessary user insight for workflow design.
NEW QUESTION # 38
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