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| Section | Weight | Objectives |
|---|---|---|
| OmniScripts | 27% | - Map business processes to OmniScript components - Validate and align OmniScript processes with requirements - Structure and components of OmniScripts |
| Best Fit Solutioning | 27% | - Map requirements to appropriate OmniStudio tools - Design solutions using OmniStudio best practices - Gather, analyze and simplify business requirements |
| FlexCards | 23% | - Capabilities, use cases and purpose of FlexCards - Collect and organize customer 360 information - Design FlexCards to meet requirements |
| Data Tools | 23% | - Purpose and benefits of DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits - Design DataRaptors and Integration Procedures |
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NEW QUESTION # 87
A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers
Answer: A,D
Explanation:
To improve the user experience, the consultant should use a Block Element with the Collapse property enabled and a Zone Template. A Block Element with the Collapse property enabled allows the user to expand or collapse a section of the FlexCard, which is useful for displaying a list of related records. A Zone Template allows the consultant to define the layout and style of the FlexCard, such as the number of columns, rows, and margins
NEW QUESTION # 88
What is the primary purpose of a Type Ahead Block element in an OmniScript?
Answer: C
Explanation:
A Type Ahead Block queries a data source (DataRaptor or Integration Procedure) in real time as the user types, returning matching suggestions--commonly used for address or account lookups.
NEW QUESTION # 89
An existing OmniScript used to capture and update customer information displays the following information on the same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience errors when filling the information because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?
Answer: A
Explanation:
The consultant can improve the user experience of the OmniScript by using a Section element to break the information and a Headline element to add the title and a required icon in the input. A Section element can group related fields and elements in a logical way, making it easier for the user to navigate and fill the information. A Headline element can display a label and an icon for each field, indicating which ones are mandatory. This way, the OmniScript can display the information in a specific order and prevent errors and failures
NEW QUESTION # 90
A company has a process that requires minimum age to purchase. Potential customers must fill in an application form. Rather than have someone fill in the entire form and be denied at the end, 2 consultant recommends using an Omniscript that will ask users to input their birthdate. If the user is younger than than 18 years, then the Omniscript needs to display a message stating "You must be 18 years or older to purchase" and also prevent users from continuing. If the user is 18 or older, then the Omniscript should allow them to proceed without any message. Which two Omniscript components should the using to meet this validation requirement? Choose 2 answers
Answer: B,D
Explanation:
Formula (C) - The Formula element calculates whether the user is 18 years or older based on the birthdate they input.
It performs a real-time calculation using the current date minus the birthdate to determine the age.
Alert (A) - The Alert element is used to display an error message when the user does not meet the age requirement.
It prevents the user from proceeding until the condition (age >= 18) is met.
NEW QUESTION # 91
What is the purpose of Step elements in OmniScript?
Answer: D
Explanation:
Step elements are used to organize the OmniScript into one or more pages. They define the layout, navigation, and visibility of the OmniScript elements. They can also have pre- and post-actions that can execute DataRaptors, Integration Procedures, or other processes before or after the user completes the step.
The other options are not correct because:
* Allows the user to input data: This is not the purpose of Step elements, but of Input elements, such as Text, Number, Date, Picklist, etc.
* Groups elements that extract data: This is not the purpose of Step elements, but of Data Source elements, such as DataRaptor Extract, Integration Procedure Extract, etc.
* Enables the use of repeatable blocks: This is not the purpose of Step elements, but of Repeatable Block elements, which allow the user to add or remove multiple instances of a group of elements.
NEW QUESTION # 92
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