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ITIL 4 Foundation Exam Sample Questions (Q68-Q73):

NEW QUESTION # 68
Which TWO are important aspects of the 'service request management' practice?
1.Standardization and automation
2.Providing a variety of channels for access
3.Establishing a shared view of targets
4.Policies for approvals

Answer: B

Explanation:
Reference: https://www.bmc.com/blogs/itil-service-request-management/


NEW QUESTION # 69
What is the customer of a service responsible for?

Answer: A

Explanation:
Explanation
Customer: A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption;
https://www.bmc.com/blogs/itil-key-concepts-service-management/


NEW QUESTION # 70
Which statement about the automation of service requests is CORRECT?

Answer: A


NEW QUESTION # 71
What term is used to describe the functionality of a service?

Answer: C


NEW QUESTION # 72
Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

Answer: A


NEW QUESTION # 73
......

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