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| Section | Weight | Objectives |
|---|---|---|
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Interaction Design | 14% | - Creating wireframes and prototypes - Designing effective page layouts - Defining user flows and interactions |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| UX Fundamentals | 16% | - Describing the user-centered design process - Understanding accessibility standards and guidelines - Identifying user interface design principles |
| Discovery | 13% | - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs |
| Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
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NEW QUESTION # 55
Which visual design elements should be used in corporate style and branding guidelines?
Answer: C
Explanation:
Typography, color, and imagery are visual design elements that can be used to create a consistent and recognizable corporate style and branding. Typography refers to the choice and use of fonts, sizes, weights, and spacing to convey meaning and hierarchy. Color refers to the selection and application of hues, shades, tints, and tones to create contrast, harmony, and mood. Imagery refers to the use of photos, illustrations, icons, and graphics to communicate messages, concepts, and emotions.
[Salesforce Certified User Experience Designer Exam Guide], Section 2.3: Demonstrate knowledge of visual design principles and best practices.
[UX Designer Certification Prep: Visual Design], Unit 2: Typography, Color, and Imagery.
NEW QUESTION # 56
A UX Designer wants to inform user stories based on user value and development effort. Which method should be used?
Answer: C
Explanation:
The correct answer is B. Prioritization Matrix, exactly as identified in the uploaded study guide. A prioritization matrix helps a UX or product team evaluate candidate work items using explicit criteria. In this scenario, the relevant dimensions are user value and development effort. Plotting or categorizing potential user stories against these dimensions helps the team identify high-value, comparatively low-effort work and distinguish it from lower-value or significantly more expensive initiatives.
This approach provides a rational mechanism for deciding which user stories should receive attention first rather than relying on stakeholder preference or intuition alone.
Option A, Card Sorting, is a research technique for understanding how users categorize information. It is useful for navigation and information architecture but does not evaluate development effort.
Option C, Customer Journey Mapping, visualizes a user's experience across stages and touchpoints, including actions, pain points, and opportunities. It can generate candidate improvements but does not itself provide the structured value-versus-effort prioritization requested here.
The Discovery process frequently produces more opportunities than a team can implement immediately.
Prioritization translates those findings into an actionable backlog by connecting user needs with delivery constraints.
Thus, a Prioritization Matrix is the appropriate technique for informing user stories according to both impact and implementation effort.
Study Guide reference/topics: Prioritization Matrix, user value, development effort, user stories, Discovery.
NEW QUESTION # 57
Which two consideration should be made when conducting a Consequence Scanning workshop?
Choose 2 answers
Answer: A,D
Explanation:
Consequence Scanning is a workshop method that helps teams to identify and mitigate the potential positive and negative impacts of their products or services on users, society, and the environment. When conducting a Consequence Scanning workshop, two important considerations are:
Consider design ramifications to prevent misuse and protect communities: This means that teams should think beyond the intended use cases and benefits of their products or services, and also consider the possible unintended or harmful consequences that may arise from their design choices. For example, teams should ask themselves how their products or services could be misused, abused, or exploited by malicious actors, or how they could affect vulnerable or marginalized groups, or how they could contribute to environmental or social issues. By considering these design ramifications, teams can proactively address and mitigate the ethical risks and challenges that may emerge from their products or services, and protect the well-being and interests of their users and communities.
Bring together a cross-function group with varied experiences: This means that teams should involve diverse and relevant stakeholders in the Consequence Scanning workshop, such as product managers, designers, developers, researchers, testers, marketers, legal experts, ethicists, users, or representatives from affected communities. By bringing together a cross-function group with varied experiences, perspectives, and backgrounds, teams can gain a more holistic and comprehensive understanding of the potential impacts of their products or services, and avoid blind spots, biases, or assumptions that may limit their vision or judgment. A cross-function group can also foster more creative and collaborative problem-solving, and generate more inclusive and responsible solutions.
How To Run a Consequence Scanning Workshop
Consequence scanning: How to mitigate risks in your service
Incorporate Ethics by Design Concepts
NEW QUESTION # 58
A UX Designer has created two different user interface designs for a new marketing landing expected to haveseveral visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.
Which testing method should be used?
Answer: B
Explanation:
A/B testing is a testing method that compares two versions of a user interface design to measure which one performs better in terms of a specific goal, such as form completions. A/B testing can help the UX Designer to evaluate the effectiveness of different design elements, such as layout, color, typography, copy, etc. A/B testing can also help the UX Designer to optimize the conversion rate of the landing page and increase the number of leads generated.[A/B Testing], [Optimize Your Landing Pages with A/B Testing]
NEW QUESTION # 59
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across
12 different countries. Which design considerations should be made when planning for this site?
Answer: A
Explanation:
The uploaded study guide identifies C. There are different writing directions (right to left vs. left to right) and layouts need to be adjusted accordingly as the correct internationalization consideration.
The site will be used across twelve countries, so the UX Designer must plan beyond simple text translation.
Different languages can follow different writing directions, and that affects the structure and flow of the entire interface.
A right-to-left language may require layout adjustments to navigation, alignment, component sequencing, and the general reading flow so that the experience remains natural for the intended audience.
Option A is problematic because a country and a language are not equivalent concepts. A country can contain multiple languages, and the same language can be used across multiple countries. The study guide therefore does not select flags as the ideal language-switching mechanism.
Option B suggests that users in different countries inherently perceive color contrast differently. That is not the internationalization consideration keyed by the guide.
The broader HCD lesson is that internationalization must account for the structural characteristics of language and culture, not simply replace words. Layout direction is therefore a fundamental design requirement when supporting both left-to-right and right-to-left writing systems.
Study Guide reference/topics: Internationalization, right-to-left layouts, Experience Builder, global UX, Human-Centered Design.
NEW QUESTION # 60
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