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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design for Slack | - Integration design with Salesforce ecosystem - Workspace architecture and design principles - Channel strategy and governance model | |
| Topic 2: Delivery and Migration | 17% | - End-to-end migration planning and execution - Slack delivery best practices - Role definition across Slack, partner, and client teams |
| Topic 3: Change Management and Adoption | - Training and enablement planning - Communication and rollout planning - User adoption strategies | |
| Topic 4: Slack Administration and Governance | - Workspace configuration and settings - Security and compliance controls - User lifecycle management |
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NEW QUESTION # 94
Your client is scheduling a Slack launch and they would like to set up user groups for all of their admins.
How should you advise they proceed?
Answer: D
Explanation:
The correct answer is D . In an Enterprise Grid launch, admin-related governance should be handled at the organization level wherever possible, not separately across individual workspace settings. Creating a user group for all admins through org policies and the permissions tab gives the organization a centralized, repeatable way to manage an admin audience. This supports launch readiness because admins can be addressed consistently in announcements, enablement, support workflows, and governance communications.
Option A is too workspace-local and does not scale cleanly across Enterprise Grid. Option B repeats the workspace-level mistake and also mixes admins and owners without matching the stated requirement. Option C incorrectly creates a user group for owners rather than admins. Option D matches the requirement and the Enterprise Grid operating model: use org-level policy configuration to create the intended admin user group.
The key principle is centralized governance for enterprise-wide admin structures.
Reference topic: Policies and Settings - org policies, permissions, admin user groups, Enterprise Grid launch configuration, and centralized governance.
NEW QUESTION # 95
Your client asks you to provide guidance on best practices when rolling out apps on Enterprise Grid.
Which two best practices would you recommend to complete before launch?
Answer: B,E
Explanation:
The correct answers are A and B . Before launch, Enterprise Grid admins should make sure the essential app ecosystem is ready and governed. Installing and pre-approving a list of trusted apps gives users immediate access to approved productivity tools and reduces friction at launch. Establishing an app approval process is equally important because it defines how future app requests will be submitted, reviewed, approved, restricted, or rejected. Option C is useful as part of enablement, but the question asks which app rollout best practices should be completed before launch, and policy/process readiness comes first. Option D may apply when migrating an existing Slack environment with installed apps, but it is not the universal best answer for app rollout. Option E is valuable for ongoing app governance, but usage tracking and business-owner documentation are lifecycle practices, not the two most immediate pre-launch requirements. App launch readiness requires both approved apps and a clear approval model.
NEW QUESTION # 96
In an organization using Slack, there is a need to streamline the handling of support queries related to Slack usage. What approach should be adopted for this process?
Answer: C
Explanation:
Setting up a `Slack Support' channel managed by Workspace Admins provides a centralized and efficient way for users to seek and receive help. It ensures queries are addressed promptly and in an organized manner.
NEW QUESTION # 97
In a discovery session focusing on security with a client considering Slack, what question should be asked to gauge their expectations and plans for data protection?
Answer: D
Explanation:
Understanding the client's data protection requirements and how they envision Slack fitting into these is critical. This question helps in assessing how Slack's security features can be optimized to meet the client's specific data protection needs, ensuring that the implementation aligns with their security strategy.
NEW QUESTION # 98
After completing the discovery phase with a client who has a mix of in-office and remote workers, which grid design recommendation aligns best with their needs?
Answer: D
Explanation:
A grid design that includes channels for location-based teams and specific channels for remote workers, along with spaces for cross-functional collaboration, is ideal for a client with a mix of in- office and remote workers. This approach allows for targeted communication within specific groups while promoting broader collaboration and inclusivity.
NEW QUESTION # 99
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