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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Organizational Structure and Roles10%- Teams and groups
- Key roles and responsibilities
Topic 2: ITIL Guiding Principles15%- Start where you are
- Collaborate and promote visibility
- Focus on value
- Think and work holistically
- Optimize and automate
- Keep it simple and practical
- Progress iteratively with feedback
Topic 3: ITIL Practices30%- Technical management practices
  • 1. Deployment management
    • 2. Infrastructure and platform management
      • 3. Software development and management
        - Service management practices
        • 1. Capacity and performance management
          • 2. Service request management
            • 3. Problem management
              • 4. Incident management
                • 5. Business continuity management
                  • 6. Availability management
                    • 7. Change enablement
                      • 8. Service level management
                        - General management practices
                        • 1. Continual improvement
                          • 2. Information security management
                            • 3. Relationship management
                              • 4. Supplier management
                                Topic 4: Technology and Information Management10%- Information management principles
                                - Role of technology in service management
                                Topic 5: Key Concepts of Service Management15%- Value, value co-creation, stakeholders
                                - Service management as a practice
                                - Services, service offerings, service relationships
                                Topic 6: ITIL Service Value System20%- Continual improvement
                                - Purpose and components
                                - Governance
                                - Service value chain
                                • 1. Design and transition
                                  • 2. Engage
                                    • 3. Improve
                                      • 4. Plan
                                        • 5. Obtain/build
                                          • 6. Deliver and support

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                                            ITILFNDv4 Actual Tests - Valid ITILFNDv4 Test Syllabus

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                                            EXIN ITIL 4 Foundation Sample Questions (Q159-Q164):

                                            NEW QUESTION # 159
                                            Why should a service level manager carry out regular service reviews?

                                            Answer: B


                                            NEW QUESTION # 160
                                            Which TWO of the following statements are MOST associated with the 'optimize and automate' guiding principle?
                                            1. It is important to assess which method of communication is appropriate for each type of stakeholder.
                                            2. Complex systems should be designed with an understanding of how the
                                            components' parts are related.
                                            3. Organizations should consider whether technology could improve the
                                            efficiency of manual processes.
                                            4. It is important to understand the organization's objectives when
                                            assessing the impact of potential improvements

                                            Answer: D


                                            NEW QUESTION # 161
                                            What is the purpose of the 'incident management' practice?

                                            Answer: A


                                            NEW QUESTION # 162
                                            Identify the missing word in the following sentence.
                                            An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

                                            Answer: A


                                            NEW QUESTION # 163
                                            What should remain constant within an organization, even when the organizations objectives change?

                                            Answer: B


                                            NEW QUESTION # 164
                                            ......

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