P.S. KaoGuTi在Google Drive上分享了免費的2026 ITIL ITIL-4-Foundation考試題庫：https://drive.google.com/open?id=1_N1NHzb7xQnF7tThWYNUYTnc1BSFW2yR
總體來說，KaoGuTi 的模擬試題還是比較實用的，知識點也比較明確，據廣大考生反應，真正的 ITIL-4-Foundation 考題都是我們考題網裡面的原題，而且題目的答案也比較隱晦一些，不懂不明白那個知識。或沒有認真看題目，是不可能選到正確答案的，如果你通過我們的 ITIL ITIL-4-Foundation 考題模擬，就能在 ITIL-4-Foundation 考試中輕鬆過關，讓自己更加接近成功之路。
獲得 ITIL 4 Foundation 認證是 ITSM 領域專業人員向雇主和同行展示其知識和技能的絕佳方式。此認證在全球范圍內得到認可，並受到將 ITIL 作為其 ITSM 實踐框架的組織高度重視。此外，ITIL 4 Foundation 認證是獲取更高級別 ITIL 認證（如 ITIL 4 Managing Professional 和 ITIL 4 Strategic Leader 認證）的先決條件。
ITIL 4 基礎認證考試旨在為專業人士提供對 ITIL 4 框架的深入理解，包括其關鍵概念和原則。該考試是一個全面的考試，涵蓋了各種主題，例如服務管理的四個維度、服務價值系統和 ITIL 4 服務管理實踐等。該考試適用於新手 IT 服務管理專業人士，以及希望刷新其對最新 ITIL 4 概念和實踐的知識的經驗豐富的專業人士。通過該考試是成為 ITIL 4 認證專業人士並在 ITSM 領域推進職業生涯的重要一步。
KaoGuTi為ITIL ITIL-4-Foundation 認證考試準備的培訓包括ITIL ITIL-4-Foundation認證考試的模擬測試題和當前的考試真題。在互聯網上你也可以看到幾個也提供相關的培訓的網站，但是你比較之後，你就會發現KaoGuTi的關於ITIL ITIL-4-Foundation 認證考試的培訓比較有針對性，不僅品質是最高的，而且內容是最全面的。
ITIL 4 Foundation 考試旨在測試候選人對ITIL 4服務管理框架的知識。考試涵蓋服務管理的四個維度、ITIL服務價值系統和關鍵的ITIL實踐。考試包含40道多項選擇題，及格分數為65%。
問題 #17
Which is the MOST important stakeholder group that a service provider needs to collaborate with?
答案：C
問題 #18
Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design
答案：A
問題 #19
Which practice provides a communications point for users to report operational issues, queries and requests?
答案：A
解題說明：
Explanation
The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. It provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
https://www.bmc.com/blogs/itil-service-desk/
問題 #20
What actions does a service desk take for all issues, queries and requests that are reported to them?
答案：A
問題 #21
A user wants to know how to create a report so they come into contact with the service desk.
Which practice is MOST likely to help with the solution of this issue?
答案：B
解題說明：
The service request management practice supports the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner1. A service request is a request from a user or a user's authorized representative that initiates a service action that has been agreed as a normal part of service delivery2. A user wanting to know how to create a report is an example of a service request that can be handled by the service request management practice3. The other statements are not true because:
* Incident management: The incident management practice restores normal service operation as quickly as possible after an interruption or reduction in quality of an IT service1. A user wanting to know how to create a report is not an incident, as it does not affect the availability or performance of a service2.
* Service level management: The service level management practice sets clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1. This practice does not directly handle user requests, but it may define the service level agreements (SLAs) and service level objectives (SLOs) that apply to them2.
* Change enablement: The change enablement practice maximizes the number of successful service and product changes by ensuring that risks have been properly assessed, authorized, and managed within a schedule1. A change is the addition, modification, or removal of anything that could have a direct or indirect effect on IT services2. A user wanting to know how to create a report is not a change, as it does not alter the configuration or functionality of a service component2. References: ITIL Foundation - ITIL 4 Edition, page 16; ITIL4 - A Pocket Guide, page 37; ITIL4 Practice Guide: Service Request Management, page 7.
問題 #22
......
ITIL-4-Foundation認證考試解析: https://www.kaoguti.com/ITIL-4-Foundation_exam-pdf.html
順便提一下，可以從雲存儲中下載KaoGuTi ITIL-4-Foundation考試題庫的完整版：https://drive.google.com/open?id=1_N1NHzb7xQnF7tThWYNUYTnc1BSFW2yR