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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Lifecycle Management | 14% | - Manage user roles and admin roles - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management |
| Topic 2: Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations - Configure workspace-level and org-level policies |
| Topic 3: App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Manage app approvals and app directory - Configure app permissions and settings |
| Topic 4: Fundamentals | 9% | - Differentiate between Slack plans and features - Navigate the Slack Admin console - Understand Slack roles and responsibilities |
| Topic 5: Enabling Slack Success | 15% | - Create help channels for user support - Promote best practices and user adoption - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity |
| Topic 6: Channel & User Group Administration | 28% | - Manage user groups and channel permissions - Convert public channels to private channels - Configure channel management policies - Implement channel naming conventions and best practices - Manage default channels and required channels |
| Topic 7: Security | 15% | - Manage DLP (Data Loss Prevention) and retention policies - Monitor and audit workspace activity - Configure domain and IP restrictions - Configure security policies and compliance settings - Enable multi-factor authentication (MFA) |
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NEW QUESTION # 16
When a workspace's settings are changed to make single sign-on (SSO) mandatory, which series of events will members experience?
(Select the best answer.)
Answer: B
Explanation:
When SSO is made mandatory in Slack:
"Members will receive an email containing a link to connect their Slack account with their identity provider account. They must complete the connection by following the link and authenticating via the SSO provider." Members are not immediately logged out or forced to reauthenticate before they complete the linking process (which rules out B and C). The correct and supported flow involves an email-based linking process.
(Reference: Slack Administration Study Guide - Managing Single Sign-On (SSO) Settings)
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NEW QUESTION # 17
Your company just moved to Slack Enterprise Grid after using Slack inconsistently across departments.
Current situation:
* Marketing team: one workspace with hundreds of channels and customizations.
* Sales team: two separate workspaces ("The Greatest Sales Team" and "More Deals More Money") with a few dozen channels each.
What is the best approach for streamlining your Enterprise Grid design while still meeting organizational needs? (Select the best answer.)
Answer: B
Explanation:
Slack recommends:
"When moving to Enterprise Grid, consolidate where possible but avoid unnecessary disruption. Rename and rebrand workspaces appropriately while keeping existing structures when they serve their users well." This keeps the marketing team undisturbed and consolidates sales into one clean, unified workspace.
(Reference: Slack Administration Study Guide - Enterprise Grid Migration Strategy)
NEW QUESTION # 18
You're an Org Owner at a 10,000-person company that uses Slack across the organization.
In a recent feedback survey, employees have expressed frustrations about silos, lack of transparency, and difficulty locating information.
IT leadership asks you to provide metrics that can be tracked over the course of the next year to measure progress toward increasing transparency.
What type of data would you recommend the team track?
(Select the best answer.)
Answer: A
Explanation:
Slack recommends measuring transparency by:
"Tracking the percentage of messages sent or viewed in public channels versus private channels and DMs. An increase in public activity correlates to increased organizational transparency." While engagement and activity metrics (A, C, D) are useful for other goals, measuring the public vs. private messaging ratio directly addresses transparency concerns.
(Reference: Slack Administration Study Guide - Analytics for Measuring Transparency and Collaboration)
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NEW QUESTION # 19
Slack is on the Business+ plan and currently authenticates users via username and password.
Your company uses Google Workspace (formerly G Suite) as its identity provider (IdP). Your security team would like to assign specific users or groups of users access to Slack from your IdP (rule-based access).
How would you configure Slack to satisfy these requirements?
(Select the best answer.)
Answer: A
Explanation:
Slack's official administration documentation confirms that when integrating Slack with an external IdP like Google Workspace, the correct method is to set up SAML-based SSO (Single Sign-On).
"You can configure SAML-based SSO with Slack to manage access via your IdP. When transitioning from username/password to SSO, you'll need to send out binding emails to link existing Slack accounts with the IdP profiles." Google Workspace supports SAML 2.0 standard integration with Slack, and the binding process ensures existing users' Slack accounts are properly connected to their new IdP credentials.
Options A and C are incorrect because Slack natively supports Google Workspace SAML without needing a custom SAML setup, and option B incorrectly suggests setting up a new workspace, which is unnecessary.
(Reference: Slack Administration Study Guide - Integrations and Authentication Management)
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NEW QUESTION # 20
You're a Primary Org Owner for a bank's Slack Enterprise Grid.
Your compliance team is concerned that customer service employees may accidentally share sensitive information like account numbers.
What recommendation should you make?
Answer: D
Explanation:
Slack's compliance and security guidance states:
"A Data Loss Prevention (DLP) integration actively monitors Slack messages and files for sensitive information, and can block, quarantine, or delete data according to your compliance policies." eDiscovery (A) archives content but doesn't prevent exposure. Bots (C) are reactive, not proactive. Manual monitoring by admins (D) is inefficient and error-prone.
(Reference: Slack Administration Study Guide - Integrating DLP Solutions with Slack)
NEW QUESTION # 21
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