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Peoplecert MSP-Practitioner Exam Syllabus Topics:

Topic	Details
Topic 1	Problem Solving: Develop expertise in addressing complex programme management challenges and resolving issues efficiently and effectively.
Topic 2	Governance and Control: Gain an in-depth understanding of programme governance, including setting up and maintaining governance structures, accountability mechanisms and assurance processes to deliver programme success.
Topic 3	Benefits Realization: Master techniques for identifying, defining, tracking and realizing the full range of benefits a programme is intended to deliver, with a focus on benefits measurement and realization.
Topic 4	Programme Management: Develop expertise in programme management best practices, mastering principles, themes and processes to help organizations manage programmes effectively.
Topic 5	Stakeholder Engagement: Learn how to effectively manage diverse stakeholders, including executives, sponsors, team members, suppliers and customers, with advanced communication and relationship-building skills.

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Peoplecert MSP Practitioner, 5th edition Exam Sample Questions (Q53-Q58):

NEW QUESTION # 53
As a result of the Training Project in Tranche 3, a new onboarding process is being piloted. When new employees join the organization, they will be partnered with an experienced member of staff for their first two weeks. This will enable them to learn their new roles through observation, conversation, and hands-on experience to ensure that the increased number of gas and electricity customers is achieved.
Is this an appropriate application of the 'embed the outcomes' process, and why?

A. Yes, because a key part of this process is to provide ways for staff to explicitly share their knowledge with others
B. No, because the onboarding process is an output of the Training Project, which is delivered as part of the 'deliver the capabilities' process
C. No, because this new onboarding process should have been introduced when the call centres were rationalized
D. Yes, because training from a peer should ensure that benefit measures motivate the right behaviours from new employees

Answer: A

Explanation:
Comprehensive and Detailed 200 to 250 words of Explanation From Exact Extract of project- programme-and-portfolio-management of 5th Edition MSP:
The 'Embed the outcomes' process in MSP 5th Edition is where the programme ensures that new capabilities are integrated into the daily operations of the business. A critical success factor for this process is the transition of knowledge. While projects deliver the "capability" (the onboarding process design), the process of embedding it requires ensuring that tacit knowledge (the experience of senior staff) is shared effectively with those who need to operate in the new state.
Option B is the correct answer because MSP 5th Edition highlights that embedding change is not just about following a manual; it is about cultural and behavioral shifts. The use of "observation, conversation, and hands-on experience" is a prime example of facilitating the transfer of tacit knowledge. By partnering new employees with experienced staff, the organization ensures that the "know-how" required to achieve the programme's strategic goals (like increasing customer numbers) is deeply rooted in the workforce. This peer- to-peer sharing helps the business-as-usual (BAU) environment absorb the change more naturally. While the project delivered the structure, the "Embed the outcomes" process focuses on these activities that ensure the capability is actually used and sustained. This alignment between the delivery of a project output and its operational adoption is what allows for the eventual realization of measurable benefits.

NEW QUESTION # 54
When it is found that an acceptable Business Case is not emerging, which of the following is NOT one of the normal options?

A. Find a different approach to delivering the Blueprint
B. Seek further funding for the programme
C. Design a Blueprint that is less ambitious
D. Close the Programme

Answer: B

NEW QUESTION # 55
Which of following is correct about Benefits Management?

A. All of above
B. Is tightly aligned to transformational flow processes
C. Ensures programme does right things and is aligned with strategy
D. Ensures programme is aware of positive and negative impact it might generate

Answer: A

Explanation:
All the options listed are correct. Benefits Management in MSP ensures the programme is aligned with strategic goals, understands both positive and negative impacts, and integrates closely with the transformational flow to realize benefits effectively. The MSP Practitioner confirms: "All of the options are correct," underscoring the comprehensive nature of benefits management across the programme lifecycle.

NEW QUESTION # 56
Which of following groups can be a stakeholder for building a city programme?

A. Political leadership
B. All of above
C. Employees
D. People interested in being residents

Answer: B

NEW QUESTION # 57
The customer web-based portal being delivered by Web 'n' Go in Tranche 2 will allow customers to make enquiries and request services online. The BCM held a workshop with call centre managers to identify what the most common problems and queries are that they typically receive. This information will help Web 'n' Go develop a solution that meets customer needs.
Is this use of information an appropriate application of the 'knowledge' theme, and why?

A. No, because sensitive customer information should not be shared with Web 'n' Go which is an external company
B. Yes, because the BCM should encourage the call centre managers to share their experiences with each other to improve existing service to customers
C. No, because the programme office lead should ensure that Web n' Go has the information and knowledge it needs
D. Yes, because the call centre managers' understanding of customer needs should help Web 'n' Go develop more effective customer processes

Answer: D

Explanation:
Comprehensive and Detailed 200 to 250 words of Explanation From Exact Extract of project- programme-and-portfolio-management of 5th Edition MSP:
The Knowledge Theme in MSP 5th Edition covers both explicit knowledge (documented data) and tacit knowledge (experience, insights, and "know-how"). A successful programme must capture tacit knowledge from those who are closest to the operational reality and convert it into a form that can improve the programme's outputs. This is often achieved through collaborative techniques like workshops.
In this scenario, the Business Change Manager (BCM) is facilitating the transfer of tacit knowledge from the call centre managers to the supplier, Web 'n' Go. Option A is the correct answer because this application of the knowledge theme ensures that the technical solution (the portal) is informed by real-world operational insights. By understanding common customer problems, the supplier can design features that directly address those pain points, thereby increasing the likelihood of customer adoption and the realization of benefits (such as reduced call volumes). This proactive knowledge sharing is a critical part of the Design Approach within the Knowledge theme, ensuring that what is "built" is fit for purpose. While sharing info with external companies (Option D) requires security protocols, the principle of using operational knowledge to drive design remains a core MSP best practice.

NEW QUESTION # 58
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