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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: OmniScripts | 27% | - Map business processes to OmniScript components - Validate and align OmniScript processes with requirements - Structure and components of OmniScripts |
| Topic 2: Data Tools | 23% | - Purpose and benefits of DataRaptors and Integration Procedures - Design DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits |
| Topic 3: Best Fit Solutioning | 27% | - Gather, analyze and simplify business requirements - Design solutions using OmniStudio best practices - Map requirements to appropriate OmniStudio tools |
| Topic 4: FlexCards | 23% | - Collect and organize customer 360 information - Capabilities, use cases and purpose of FlexCards - Design FlexCards to meet requirements |
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NEW QUESTION # 172
When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers
Answer: B,C
Explanation:
The two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts are: they future-proof your front-end design and they combine multiple actions into a single server call. An Integration Procedure can abstract the data source from the front-end design, making it easier to change or update the data source without affecting the FlexCard or OmniScript. An Integration Procedure can also execute multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services in one call, reducing the number of requests and processing time
NEW QUESTION # 173
A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data and, then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?
Answer: D
Explanation:
The OmniStudio data tool that the consultant should recommend in this scenario is an Integration Procedure.
An Integration Procedure can execute multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services. In this case, the Integration Procedure can retrieve data from an external system via a REST API and store it in a JSON object for the OmniScript to display
NEW QUESTION # 174
A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and to provide validation?
Choose 3 answers
Answer: A,B,E
Explanation:
The three input elements that can be recommended to improve usability and provide validation are Radio Group, Email, and Range. Radio Group allows the user to select one option from a list of values, which reduces typing and ensures valid input. Email validates that the input is a valid email address format. Range allows the user to select a numeric value within a specified range using a slider, which reduces typing and ensures valid input. Headline is not an input element, but a display element that shows text in large font size.
Text Area is not suitable for this scenario, as it allows the user to enter multiple lines of text without validation.
NEW QUESTION # 175
What is the purpose of the "OmniStudio User" permission set license (PSL)?
Answer: B
Explanation:
The OmniStudio User permission set license is used as the licensing entitlement that allows OmniStudio-related permission sets to be assigned to a user. A PSL does not automatically provision all OmniStudio tools, and it does not itself replace proper permission set assignments, object permissions, or field-level security. The actual access model still requires assigning the relevant OmniStudio permission sets according to the user's role. Option A is close but too broad; the more precise purpose in this context is that the PSL enables the assignment and use of OmniStudio-specific permission sets. Salesforce documentation and release notes describe OmniStudio permission set licenses and the relationship between OmniStudio User/Admin licensing and permission set assignment.
NEW QUESTION # 176
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
Answer: C
Explanation:
The consultant should recommend using a Headline element to ensure the agents can see and follow these standard scripts. A Headline element can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Headline element to show the customer greeting script in the OmniScript, and instruct the agents to read it aloud
NEW QUESTION # 177
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