FS-Con-101試験の準備方法|ハイパスレートのFS-Con-101復習内容試験|効果的なSalesforce Certified Field Service Consultant復習対策書

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Salesforce FS-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Field Service Intelligence3%- Explain how Field Service Intelligence (FSI) dashboards are used
Topic 2: Asset and Maintenance Management5%- Given a scenario, determine the appropriate asset management setup
- Explain how maintenance plans and maintenance rules are used
Topic 3: Managing Scheduling and Dispatch28%- Explain the difference between global, local, and emergency scheduling
- Explain the usage of complex work and work capacity
- Given a scenario, determine the appropriate dispatch and scheduling settings
- Demonstrate how to use the dispatcher console
- Determine the appropriate optimization rules and service objectives for a scenario
Topic 4: Field Service Mobile App10%- Demonstrate how to configure offline data and push notifications
- Given a scenario, determine the appropriate configuration for the Field Service mobile app
- Explain how to use the Field Service mobile app to perform field service tasks
Topic 5: Quoting and Pricing5%- Given a scenario, determine the appropriate settings for quoting and pricing
Topic 6: Inventory and Order Management10%- Explain the inventory and order management process
- Distinguish between product items, product item transactions, and product requests
- Given a scenario, determine the appropriate settings for product item tracking
Topic 7: Managing Work Orders23%- Given a scenario, configure work order processes, parameters, and field settings
- Apply the appropriate product and price book configurations for a scenario
- Distinguish between work order line item types and their usage
- Explain the work order lifecycle and applicable statuses
Topic 8: Managing Resources16%- Explain the relationships between service territories, operating hours, and shifts
- Demonstrate how to use time off to manage resource availability
- Given a scenario, determine the appropriate resource type (e.g., crews, technicians)

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Salesforce Certified Field Service Consultant 認定 FS-Con-101 試験問題 (Q153-Q158):

質問 # 153
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

正解:A

解説:
Crew Management is a feature that allows creating and managing crews of multiple service resources who share the same service appointments[163]. The Preferred Resource service objective is ignored for active Crew Members because it only applies to individual resources and not crews[164]. Capacity-based scheduling is not supported for Service Crews because crews do not have capacity limits and can be assigned unlimited service appointments[165]. A service resource can be a member of multiple crews and can switch between them depending on their availability and skills[166]. Salesforce Field Service does not consider the Recommended Crew Size when assigning appointments because it only considers the Required Crew Size which indicates the minimum number of crew members needed for a service appointment[167]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_crews_overview.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_service_crews_limitations.htm&type=5 https://help.salesforce.com/s
/articleView?id=sf.fs_service_crews_limitations.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_service_crews_create_edit_delete.htm&type=5https://developer.salesforce.com/docs/atlas.en-us.api.meta
/api/sforce_api_objects_serviceappointment_requiredcrewsize.htm


質問 # 154
Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

正解:B、C

解説:
These two conditions would make the optimizer run slower and leave many Service Appointments unscheduled, as it would have to evaluate too many possible scenarios and combinations. References:
https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_run_time.htm&type=5


質問 # 155
Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultantimplement this process?

正解:C

解説:
This option should be recommended to implement this process, as it allows scheduling two technicians to complete a job at different times by creating two separate service appointments and assigning them to different resources. References:https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.
htm&type=5


質問 # 156
AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

正解:C

解説:
A quick action is used tocreate a record from another record with predefined field values. By defining a quick action to create a new service appointment from an existing one, the technician can easily create an additional visit to complete unfinished work.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_quick_actions.htm&type=5 Work types are used to define the standard duration and skills required for a specific type of work. They can also include the required products that are needed for the work. By includingthe required products in the work type, the system can automatically add them to the work order when the work type is selected.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_work_types.htm&type=5


質問 # 157
Which two reports should a Consultant build to track the number of parts used by a Technician during a giventime period? Choose 2 answers

正解:B、D

解説:
Products consumed on work order line items and products consumed on work orders are two reports that can track the number of parts used by a technician during a given time period. Products consumed on work order line items are used to track individual products or services that are part of a work order line item. Products consumedon work orders are used to track products or services that are consumed as part of a work order.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_work_order_line_items.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_products_consumed.htm&type=5


質問 # 158
......

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