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Salesforce AP-207 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Test and Deploy Energy and Utilities Cloud Applications and Solutions13%- Testing and Deployment
  • 1. Create deployment plans
  • 2. Identify deployment stakeholders
  • 3. Validate Salesforce core and Vlocity components
  • 4. Manage UAT milestones
  • 5. Support go-live activities
  • 6. Execute user acceptance testing
Topic 2: Solution Design36%- Architecture and Design
  • 1. Define future state architecture
  • 2. Design future state business processes
  • 3. Determine organizational security and data access considerations
  • 4. Validate data model fitment
  • 5. Map Energy and Utilities Cloud components to current architecture
  • 6. Understand deployment tools and best practices
Topic 3: Implementation38%- Platform Configuration
  • 1. Implement post-sales processes
  • 2. Integrate third-party systems
  • 3. Configure licenses and access
  • 4. Enable order capture and contract management
  • 5. Perform initial Salesforce and Energy and Utilities Cloud setup
  • 6. Execute data migration
  • 7. Configure products and pricing
Topic 4: Discovery13%- Business Needs Analysis
  • 1. Analyze current state processes and user journeys
  • 2. Understand current state architecture
  • 3. Align stakeholder requirements
  • 4. Document customer business needs and desired outcomes
  • 5. Identify gaps between current processes and Energy and Utilities Cloud capabilities

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Salesforce Energy and Utilities Cloud Accredited Professional AP-207 Prüfungsfragen mit Lösungen (Q52-Q57):

52. Frage
When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

Antwort: C,D

Begründung:
For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers. Reference = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation: https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript_about.htm, https://help.salesforce.com/articleView?id=flexcards_considerations.htm&type=5


53. Frage
An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?

Antwort: B


54. Frage
A customer is ready to migrate and deploy large volumes of configuration components as part of production deployment.
Which two tools support this deployment?
Choose 2 answers

Antwort: A,D


55. Frage
During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

Antwort: B


56. Frage
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

Antwort: A,D


57. Frage
......

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