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Scrum PSM-II Exam Syllabus Topics:

Section	Objectives
Scrum Theory and Principles	- Empiricism 1. Inspection 2. Adaptation 3. Transparency - Scrum Values 1. Focus 2. Courage 3. Openness 4. Commitment 5. Respect
Managing Products with Agility	- Product Backlog Management 1. Ordering and Refinement 2. Value Optimization - Stakeholder Collaboration 1. Expectation Management 2. Feedback Loops
Developing People and Teams	- Team Dynamics 1. Conflict Resolution 2. Collaboration Techniques 3. Team Coaching - Facilitation Skills 1. Decision-Making Support 2. Workshop Facilitation
Supporting Organizational Change	- Agile Transformation 1. Organizational Impediments 2. Change Management - Scaling Scrum 1. Multi-Team Collaboration 2. Organizational Agility
Scrum Master Responsibilities	- Servant Leadership 1. Enabling Self-Management 2. Removing Impediments 3. Continuous Improvement - Serving the Scrum Team 1. Coaching Developers 2. Supporting Product Owners 3. Facilitating Scrum Events

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Scrum Professional Scrum Master level II (PSM II) Sample Questions (Q191-Q196):

NEW QUESTION # 191
At the fifth Sprint Retrospective, the Product Owner mentions that he is surprised about the amount of technical debt that has built up in the system and that the product is not able to support an adequate number of users. Peter, the Product Owner, is upset that the product will need several more Sprints to address the scalability issues in order to meet his expectations.
What factors may have led to this?

A. The Scrum Team has not used the past Sprint Retrospectives effectively to inspect and adapt.
B. The Scrum Master has not ensured that the Scrum Team is transparent.
C. None of the above.
D. All of the above.
E. The Development Team and the Product Owner are not having conversations around technical debt.
F. The Development Team has not been paying enough attention to technical quality.

Answer: D

Explanation:
Each component within the Scrum framework serves a specific purpose and is essential to Scrum's success and usage. Scrum's roles, events, artifacts, and rules are immutable and although implementing only parts of Scrum is possible, the result is not Scrum.

NEW QUESTION # 192
At the end of the eighth Sprint, the internal sponsors are upset and angry with the progress of the product being built. The current state of the product is not as expected and will require additional Sprints and more budget than originally anticipated at the start of the project.
What factors may have led to this? (Choose three.)

A. The stakeholders have not been using the Daily Scrum effectively to track the Development Team's progress.
B. The Product Owner has not been engaging with sponsors frequently enough and has not been kept aware of the overall progress of the project.
C. The sponsors haven't been using the Sprint Reviews to actively engage, and inspect and evaluate progress.
D. The project plan proposed to the sponsors at the start of the project followed stringently.
E. The scope changes have not been tracked adequately and the change request process has not been followed properly.
F. The Scrum Master has not ensured transparency.

Answer: B,C,F

Explanation:
One of the principles of agility includes working closely with business people. In order to manage stakeholder expectation, there must be open communication (through collaboration and transparency) throughout the project cycle. This maximizes alignment, helps with making business decisions, and reduces risk.
Although, the Scrum Guide does not directly state that the Scrum Master is responsible for ensuring transparency it is implicit. The Scrum Master is responsible for the process in which Scrum is adopted and enacted. Scrum is founded on empiricism and the Scrum Master helps those inside and outside the team work in an empirical environment which includes transparency (one of the three pillars of empiricism).

NEW QUESTION # 193
Which way of creating Scrum Teams is consistent with the Scrum values? (Choose the best answer)

A. Managers collaborating across their respective areas of responsibility to assign individuals to specific teams.
B. Providing boundaries that help the team members organize themselves into Scrum Teams.
C. The Chief Product Owner determines the team structures and assigns who is needed in which Scrum Team based on skills, seniority and the business area.

Answer: B

Explanation:
This is the best answer because it is consistent with the Scrum values of commitment, courage, focus, openness, and respect. By providing boundaries, such as the product vision, the product backlog, the budget, and the timeline, the organization can enable the team members to self- organize and form cross-functional and collaborative Scrum Teams. This way, the team members can commit to their own goals, have the courage to face challenges, focus on delivering value, be open to feedback and learning, and respect each other's skills and perspectives.

NEW QUESTION # 194
At the eighth Sprint Review, the stakeholders are upset that the product being built is not what they expected and will incur additional costs that was not planned for.
What may have led to this?

A. The Scrum Master has not ensured that the project is transparent. The Product Owner has not made the stakeholders aware of the progress of the project. The stakeholders have not been attending the Sprint Reviews.
B. The Scrum Master has not been reporting on the progress of the Scrum Team. The Product Owner has not been managing the Development Team's tasks effectively. The Development Team has not been improving their velocity.
C. The Scrum Master has not been attending the Daily Standup. The Product Owner has not been using the Gantt chart correctly. The Stakeholders has not been invited to the Sprint Retrospectives.

Answer: A

Explanation:
Scrum requires significant aspects of the process to be visible to those responsible for the outcome. This includes transparency with internal and external stakeholders.

NEW QUESTION # 195
A Scrum Team has been working on a product for several iterations and has an average velocity of 55 units of `done' work per Sprint. A second team will be added to work on the same product.
What might be the impact on the original team?

A. Their velocity is likely to drop and be less than 55.
B. Their velocity is likely not affected and will remain at 55.
C. Their velocity is likely to rise and be more than 55.

Answer: A

Explanation:
Similar to membership changes within a single Scrum Team, adding or removing additional Scrum Teams working on the same product will impact productivity in the short term. Adding additional teams often go through recognizable stages as they change from being a collection of strangers to a united group with common goals. Bruce Tuckman's Forming, Storming, Norming, and Performing model describes these stages.

NEW QUESTION # 196
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