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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Governance of Enterprise IT | 25% | - Resource Management
|
| Topic 2: Risk Optimization | 30% | - Risk Assessment
|
| Topic 3: Value Optimization | 10% | - Quality and Performance
|
| Topic 4: Benefits Realization | 20% | - Portfolio Optimization
|
| Topic 5: IT Resources | 15% | - Technology Resources
|
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NEW QUESTION # 152
Which of the following individuals supports and contributes to customer's governance approach?
Answer: C
Explanation:
Section: Volume C
NEW QUESTION # 153
Which of the following is the BEST way to manage the risk associated with outsourcing critical IT services?
Answer: D
Explanation:
This is because SLAs are contractual agreements that specify the expectations, responsibilities, and performance standards for both the service provider and the customer. SLAs can help to define controls that mitigate the risks of outsourcing, such as data security, quality, availability, reliability, compliance, and contingency. SLAs can also help to monitor and measure the performance and value of the outsourced services, as well as to establish mechanisms for reporting, escalation, and resolution of any issues or disputes.
Some of the sources that support this answer are:
1: This source provides a comprehensive guide on how to create a social media governance plan that covers the key elements of a social media policy, compliance management, security and risk mitigation, decision-making and approval workflow, and crisis management. It mentions that SLAs are one of the tools that can help to manage the risks of outsourcing social media activities to third parties.
2: This source discusses the gaps, risks, and opportunities of social media governance in the context of Australian public communication. It suggests that SLAs are one of the best practices for developing and implementing a social media strategy that aligns with the organizational goals and values, as well as the legal and ethical obligations.
3: This source explores the benefits and challenges of outsourcing IT services in the public sector. It emphasizes the importance of SLAs for defining the scope, quality, and cost of the outsourced services, as well as for managing the performance and accountability of the service providers.
4: This source presents a framework for managing IT outsourcing risks based on ISO 31000. It recommends that SLAs should include risk-related clauses that specify the roles and responsibilities of both parties, the risk identification and assessment methods, the risk response and treatment options, and the risk monitoring and reporting mechanisms.
NEW QUESTION # 154
An IT governance committee is defining a risk management policy for a portfolio of IT-enabled investments Which of the following should be the PRIMARY consideration when developing the policy?
Answer: D
Explanation:
Risk appetite is the amount and type of risk that an organization is willing to accept in pursuit of its objectives. Risk appetite of the enterprise should be the primary consideration when developing a risk management policy for a portfolio of IT-enabled investments, because it helps to align the risk management strategy with the business strategy and goals. Risk appetite also helps to define the risk tolerance and thresholds for each investment, and to prioritize and allocate resources accordingly. Risk appetite also helps to communicate the expectations and responsibilities of the stakeholders involved in the risk management process, and to foster a risk-aware culture within the organization. References := CGEIT Review Manual, Chapter 4: Risk Optimization, Section 4.1: IT Risk Management Strategy, Subsection 4.1.1: Establishing IT Risk Appetite, Page 139.
NEW QUESTION # 155
Which of the following best describes the identification, analysis, and ranking of risks?
Answer: D
Explanation:
Section: Volume B
NEW QUESTION # 156
Which of the following is the BEST outcome measure to determine the effectiveness of IT nsk management processes?
Answer: A
Explanation:
The number of events impacting business processes due to delays in responding to risks is the best outcome measure to determine the effectiveness of IT risk management processes, because it reflects the actual consequences and losses that result from inadequate or ineffective risk management. Outcome measures are metrics that evaluate the results and benefits of a process or activity, rather than the inputs or outputs1. Outcome measures help to assess whether the process or activity is achieving its objectives and delivering value to the organization1. The number of events impacting business processes due to delays in responding to risks is an outcome measure that indicates how well the IT risk management processes are able to identify, analyze, evaluate, treat, monitor, and communicate IT risks in a timely and appropriate manner. A high number of such events would suggest that the IT risk management processes are not effective, and that they need to be improved or revised. A low number of such events would suggest that the IT risk management processes are effective, and that they are reducing the likelihood and impact of IT risks on the organization.
References := How To Measure Risk Management KPI & Metrics - ERM Software
NEW QUESTION # 157
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