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| Section | Weight | Objectives |
|---|---|---|
| Organization Setup | 4% | - Currency Management - Fiscal Year - Lightning Experience vs Classic - Company Information - User Interface |
| Security and Access | 12% | - Field-Level Security - Salesforce Shield - Login Hours and IP Ranges - Record Access (OWD, Sharing Rules) - Object-Level Permissions |
| Workflow and Process Automation | 17% | - Flows (Screen Flows, Autolaunched Flows) - Approval Processes - Process Builder - Workflow Rules - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) |
| Reports and Dashboards | 11% | - Scheduling Reports - Summary Reports and Matrix Reports - Joined Reports - Dashboard Components - Report Builder - Report Types |
| Sales Cloud Applications | 10% | - Account and Contact Management - Products, Price Books, and Quotes - Forecasting - Opportunity Management - Sales Cloud Features |
| Data Management | 10% | - Data Quality Best Practices - Duplicate Rules and Matching Rules - Data Import Wizard - Data Loader - Data Export |
| Service Cloud Applications | 10% | - Service Contracts - Omni-Channel - Cases and Entitlements - Web-to-Case and Email-to-Case - Service Cloud Features |
| User Setup | 8% | - Profile Configuration - Delegated Authentication - User Licenses - User Creation and Management - Role Hierarchy - Permission Sets |
| Salesforce Mobile App and Lightning Experience | 6% | - Salesforce Mobile App Configuration - Navigation and UI Customization - Lightning Experience Features |
| Activity Management and Chatter | 4% | - Chatter Groups and Feeds - Tasks and Events - Chatter Best Practices |
| Standard and Custom Objects | 8% | - Roll-up Summary Fields - Standard Object Overview - Object Relationships (Lookup, Master-Detail) - Custom Object Creation |
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NEW QUESTION # 36
Universal Containers wants to back-up Salesforce data on a monthly basis.
Which set of tools can a system administrator use to meet this requirement?
Answer: D
Explanation:
Section: Volume J
NEW QUESTION # 37
Users at Cloud Kicks are reporting different options when updating a custom picklist on the Opportunity object based on the kind of opportunity. Where should a Platform Administrator update the option in the picklist?
Answer: C
Explanation:
When a single picklist field needs to show different values to different users or for different business contexts, Record Types are the configuration point. While the master list of all possible values is defined in "Fields and Relationships" (Option D) or a "Global Value Set" (Option C), the Record Type determines which of those values are "available" for a specific type of record. For example, a "Wholesale" record type might show different discount levels than a "Retail" record type. If users are seeing inconsistent or incorrect options, the Platform Administrator must go to the specific Record Type settings for the Opportunity object, find the picklist in question, and move values between the "Available" and "Selected" columns. This provides a tailored user experience and prevents users from selecting values that do not apply to the specific type of record they are managing.
NEW QUESTION # 38
Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen.
How should the administrator configure the decision element?
Answer: B
Explanation:
Explanation
The equals operator is an operator that compares two values and returns true if they are equal or false if they are not equal; it can be used in decision elements in flow builder to check if two values match certain criteria.
The {!$GlobalConstant.True} value is a global constant value that represents true in flow builder; it can be used in decision elements in flow builder as one of the values being compared. Using equals operator and
{!$GlobalConstant.True} as value can help Cloud Kicks update screen flow so that if checkbox field High Value Customer is set true first screen is skipped by using equals operator compare High Value Customer field value with {!$GlobalConstant.True} value in decision element output connector conditions; if condition is met first screen is skipped else first screen is shown. Using equals operator "High Value Customer" as value contains operator {!$GlobalConstant.False} as value contains operator "High Value Customer" as value are not valid options for updating screen flow skip first screen if checkbox field High Value Customer is set true because they either use wrong values wrong operators compare checkbox field values. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_operators.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_decision.htm&type=5
NEW QUESTION # 39
If Field Level Security prevents a user from viewing the Credit Card field on the Opportunity record, the user will also be prevented from seeing this field (choose all that apply)
Answer: A
NEW QUESTION # 40
A Platform Administrator deactivates an agent to add a new topic and action. What happens to any ongoing user conversations with the agent?
Answer: A
Explanation:
In the Agentforce environment, deactivating an agent to make configuration changes (like adding a Topic or Action) does not immediately terminate existing sessions. To ensure a smooth user experience, Salesforce allows ongoing conversations to continue using the version of the agent that was active when the session started. The "deactivation" simply prevents new sessions from being initiated. Once the administrator reactivates the agent, new sessions will utilize the updated configuration, while current users finish their interactions without interruption or "system errors". The window does not automatically close, and the conversation is not "paused" in a way that requires the user to wait for reactivation
NEW QUESTION # 41
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