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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q24-Q29):

NEW QUESTION # 24
Which feature is available in SAP Commerce Cloud?

A. Bounce management for new prospects
B. Management for intercompany sales processes
C. Case processing with registered products
D. Product catalog

Answer: D

NEW QUESTION # 25
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Business Al
B. SAP Workzone
C. SAP Datasphere
D. SAP Customer Data Cloud

Answer: C

NEW QUESTION # 26
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Build can be used to create custom apps.
B. SAP Integration Suite is available to integrate applications.
C. Al capabilities empower sales & marketing analysts to accelerate decisions.
D. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
E. Business process analysis is available out-of-the-box.

Answer: A,B,C

NEW QUESTION # 27
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can record all master data (customer, products, organization) in a central database.
B. You can analyze customer preferences for communication.
C. You can migrate data using the Data Workbench.
D. You can manage customer segments.

Answer: B

NEW QUESTION # 28
Which application would you use to execute an email campaign for a target group?

A. SAP Customer Data Cloud
B. SAP Service Cloud Version 2
C. SAP Emarsys
D. SAP Commerce Cloud

Answer: C

NEW QUESTION # 29
......

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