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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security | 25% | - Security practices
|
| Topic 2: Software Troubleshooting | 22% | - Device and application troubleshooting
|
| Topic 3: Operational Procedures | 22% | - Safety and environmental procedures
|
| Topic 4: Operating Systems | 31% | - Windows OS installation, configuration, and management
|
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NEW QUESTION # 14
A junior technician is working on a customer request. The junior technician cannot complete the work and escalates the issue to a senior technician. The senior technician completes the work, but the outcome does not match the customer's request. Which of the following communication techniques should the junior technician have followed?
Answer: B
Explanation:
Asking open-ended questions helps clarify the customer's actual needs and verify understanding before escalating, reducing the chance of miscommunication and incorrect outcomes.
NEW QUESTION # 15
A desktop technician is mapping a remote windows share \\WinNAS\sharedas a local disk z:.
Which of the following commands should the technician run?
Answer: B
Explanation:
The correct command to map a network share as a local drive letter is net use Z:
\\WinNAS\shared.
NEW QUESTION # 16
A user hears an unexpected noise coming from their desktop computer. To troubleshoot the issue, a technician needs to open the case. Which of the following actions should the technician take next?
Answer: D
Explanation:
The correct answer is C. Disconnect the power, because safety is the first priority when working inside a computer case. Before opening the system, all power sources must be removed to prevent electrical shock and hardware damage.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, technicians should always shut down the system and disconnect the power cable before opening a computer. Even powered-off systems can still carry electrical current if they remain plugged in.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that unexpected noises are often caused by fans, loose cables, or failing hard drives. Opening the case while the system is powered can cause injury or damage sensitive components.
The Mike Meyers / Mark Soper Lab Manual reinforces the standard safety sequence: power off the system, unplug it, discharge residual power, and then apply grounding measures before touching internal components.
Because disconnecting power eliminates electrical hazards and protects both the technician and the equipment, C is the correct answer.
NEW QUESTION # 17
Which of the following methods involves requesting a user's approval via a push notification to verify the user's identity?
Answer: C
Explanation:
Authenticator apps, such as Google Authenticator or Microsoft Authenticator, can be configured to sendpush notificationsto users for approval when logging in. This is a form of multi-factor authentication.
FromAll-in-One Exam Guide:
"Push-based two-factor authentication uses an authenticator app to send a notification to a mobile device. The user must approve the login attempt in real time, ensuring the request is valid."
NEW QUESTION # 18
A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?
Answer: D
Explanation:
EAP-TLS authentication relies on digital certificates. If the user has not logged in for several months, their authentication certificate may have expired, preventing successful network login.
NEW QUESTION # 19
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