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SAP C-FSM-2601 Exam Syllabus Topics:

Section	Weight	Objectives
Architecture and Administration	11% - 20%	- Company settings, permissions, and business rules configuration - Architectural components of SAP FSM
Planning and Dispatching	11% - 20%	- Create, assign, and manage service calls and resources - Features of planning and dispatching module
Smartforms	8% - 12%	- Features and use cases of Smartforms - Create and manage Smartform templates
Master Data Management	<10%	- Create, maintain, and integrate master data - Components and data model of MDM
Integrations	<8%	- End-to-end integration scenarios - Integration with SAP and third-party systems
Crowd Workforce	<8%	- Concept and benefits of Crowd Service - Manage crowd workforce assignments
Analytics and Reports	<10%	- Access and use reporting tools - Generate and interpret reports for decision-making
Mobile SAP Field Service Management Application	11% - 20%	- Features and capabilities of mobile app - Accept, execute, and close service calls
Customer Self-Service	<8%	- Service request creation and execution - Self-service portal and process flow

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SAP Certified - SAP Field Service Management Sample Questions (Q17-Q22):

NEW QUESTION # 17
What is the primary benefit of the Integrated Toolchain?
Choose the correct answer.

A. Supporting IT modernization projects
B. Enhancing customer retention
C. Increasing marketing ROI
D. Reducing customer engagement

Answer: A

NEW QUESTION # 18
What are some of the characteristics of assisted scheduling?
There are three correct answers.

A. Assisted scheduling is triggered by the user or by an API call
B. Assisted scheduling can work with custom optimization policies
C. Assisted scheduling is triggered by a scheduled business rule
D. The scope and parameters for assisted scheduling are largely pre-determined
E. The scope and parameters for assisted scheduling can be completely tailored to the use case

Answer: A,B,D

NEW QUESTION # 19
What can you do with CoreSQL?
Choose the correct answer.

A. create data records
B. read data records
C. delete data records
D. update data records

Answer: B

NEW QUESTION # 20
What are example use cases for autoscheduling?
There are two correct answers.

A. Suggest a matching technician for a single job
B. Automatic scheduling of new jobs
C. Periodic re-optimization
D. Suggest a suitable time for a technician's visit

Answer: B,C

NEW QUESTION # 21
The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.

A. False
B. True

Answer: B

NEW QUESTION # 22
......

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