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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Cloud Applications | 10% | - Omni-Channel - Service Cloud Features - Service Contracts - Cases and Entitlements - Web-to-Case and Email-to-Case |
| Topic 2: Data Management | 10% | - Data Loader - Data Export - Data Import Wizard - Duplicate Rules and Matching Rules - Data Quality Best Practices |
| Topic 3: Workflow and Process Automation | 17% | - Flows (Screen Flows, Autolaunched Flows) - Approval Processes - Process Builder - Workflow Rules - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) |
| Topic 4: Organization Setup | 4% | - Currency Management - User Interface - Lightning Experience vs Classic - Company Information - Fiscal Year |
| Topic 5: Security and Access | 12% | - Field-Level Security - Object-Level Permissions - Record Access (OWD, Sharing Rules) - Salesforce Shield - Login Hours and IP Ranges |
| Topic 6: Activity Management and Chatter | 4% | - Chatter Groups and Feeds - Tasks and Events - Chatter Best Practices |
| Topic 7: Standard and Custom Objects | 8% | - Object Relationships (Lookup, Master-Detail) - Custom Object Creation - Roll-up Summary Fields - Standard Object Overview |
| Topic 8: Reports and Dashboards | 11% | - Joined Reports - Dashboard Components - Report Types - Summary Reports and Matrix Reports - Report Builder - Scheduling Reports |
| Topic 9: Sales Cloud Applications | 10% | - Forecasting - Account and Contact Management - Products, Price Books, and Quotes - Opportunity Management - Sales Cloud Features |
| Topic 10: User Setup | 8% | - Permission Sets - User Licenses - Delegated Authentication - User Creation and Management - Role Hierarchy - Profile Configuration |
| Topic 11: Salesforce Mobile App and Lightning Experience | 6% | - Navigation and UI Customization - Lightning Experience Features - Salesforce Mobile App Configuration |
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NEW QUESTION # 29
Universal Containers has made a decision to switch monthly sales performance reviews to quarterly sales reviews. Which feature of Collaborative Forecasts allows a System Administrator to ensure that Salesforce Collaborative Forecasting matches the company's new quarterly sales performance review?
Answer: B
NEW QUESTION # 30
The IT manager at universal Containers is doing an audit of the systems security.
Mow should the administrator provide a summary of the org's security health?
Answer: D
Explanation:
To provide a summary of org's security health, an administrator should run a Health Check that compares org' s settings against baseline settings defined by Salesforce Security Baseline Standard or industry standards such as CIS (Center for Internet Security) Benchmark Standard. Health Check generates an overall health score based on how org's settings match with baseline settings for various security categories such as Password Policies, Network Access, Session Settings etc. Health Check also provides recommendations for improving org's security health score by adjusting settings that do not match with baseline settings. Changing Org-Wide Default to private, turning on Event Monitoring, or downloading user login data will not provide a summary of org's security health.References:https://help.salesforce.com/s/articleView?id=sf.
security_health_check.htm&type=5
NEW QUESTION # 31
What type of field can a lookup filter be applied to? Choose 3 answers
Answer: A,D,E
Explanation:
Section: Volume D
NEW QUESTION # 32
Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.
What are the two reasons this is likely to occur?
Choose 2 answers
Answer: A,C
Explanation:
Dashboards show data from source reports as visual components that provide a snapshot of key metrics and performance indicators. Dashboards need to be refreshed manually or scheduled to run on a regular basis to reflect the most recent data from the reports. The running user of a dashboard determines whose security settings are applied when the dashboard is run. If the running user is different from the viewer of the dashboard, they may see different data based on their permissions and sharing settings. References:
https://trailhead.salesforce.com/en/content/learn/modules/lex_implementation_dashboards_and_reports/dashboar
NEW QUESTION # 33
How would you allow collaborative access to accounts , contacts, contracts, opportunities, and cases of a US Sales rep, and Asia sales rep, and an EMEA sales rep?
Answer: A
Explanation:
Section: Volume F
NEW QUESTION # 34
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