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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
Topic 1: Order Management and CPQ	- Product Catalog and Pricing Configuration - Order Capture and Fulfillment Flows
Topic 2: Industry Process Automation	- Customer Lifecycle Management - Service and Provisioning Workflows
Topic 3: OmniStudio (Vlocity) Capabilities	- FlexCards and UI Composition - OmniScripts and Guided Experiences - DataRaptors and Integration Procedures
Topic 4: Integration and Extensibility	- Salesforce APIs and Integration Patterns - External System Data Synchronization
Topic 5: Communications Cloud Fundamentals	- Industry Cloud Overview and Use Cases - Communications Industry Data Model

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q20-Q25):

NEW QUESTION # 20
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
B. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
C. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
D. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.

Answer: A

NEW QUESTION # 21
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete.Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A. Introduce customer data management system as a part of digital transformation to keep customer data up to date
B. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
C. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
D. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM

Answer: C

Explanation:
To keep customer data synchronized between the legacy CRM and Salesforce Communications Cloud during a phased digital transformation, real-time data synchronization when updates occur in either system (A) is the most effective strategy. This ensures that customer data remains consistent and up-to-date across both platforms, facilitating seamless operations and data integrity throughout the transformation process.
References:Best practices for CRM data synchronization and Salesforce integration patterns.

NEW QUESTION # 22
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A. Inform the business that data migration is completed and errors resolved in development
B. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
C. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
D. Raise support case to retrieve a data load report to summarize the data load.

Answer: B,C

NEW QUESTION # 23
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A. Enterprise Sales Management
B. Mobile subscription Management
C. Digital commerce
D. Assets based ordering

Answer: C

Explanation:
To offer a self-service portal for B2C customers to browse and order from the product catalog, Salesforce Industries ' Digital Commerce solution is the most suitable (D). This solution is designed to enable customer- facing digital experiences, allowing customers to explore products, configure offerings, and place orders directly through an online portal.References:Salesforce Industries Digital Commerce documentation and best practices for self-service portals.

NEW QUESTION # 24
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
B. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
C. Only Migrate the assets needed when customers are trying to place MACD orders.
D. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.

Answer: A

NEW QUESTION # 25
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