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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Slack Administration and Governance- Security and compliance controls
- Workspace configuration and settings
- User lifecycle management
Topic 2: Delivery and Migration17%- Role definition across Slack, partner, and client teams
- End-to-end migration planning and execution
- Slack delivery best practices
Topic 3: Change Management and Adoption- Training and enablement planning
- User adoption strategies
- Communication and rollout planning
Topic 4: Solution Design for Slack- Channel strategy and governance model
- Workspace architecture and design principles
- Integration design with Salesforce ecosystem

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Salesforce Certified Slack Consultant Sample Questions (Q58-Q63):

NEW QUESTION # 58
Your client has a requirement of automatically signing users out of desktop and mobile instances of Slack every 30 days.
What settings should you recommend they have in place?

Answer: D

Explanation:
The correct answer is D . The requirement is to automatically sign users out of desktop and mobile Slack sessions every 30 days. Slack session duration is a security control, so it belongs under org security settings rather than SSO settings. The duration is configured in hours, and 30 days equals 720 hours. Option A uses the correct security-settings area but expresses the duration as calendar days rather than the tested configuration value. Option B and Option C are incorrect because they place the control under SSO settings, but the requirement concerns Slack session duration for desktop and mobile instances, not SSO configuration itself. The consultant must translate the business requirement into the correct administrative setting and format: org-level security setting plus 720-hour session duration. This supports the client's security posture by limiting persistent sessions and requiring periodic reauthentication across Slack clients.
Reference topic: Policies and Settings - session duration, org security settings, reauthentication controls, Enterprise Grid security posture, and desktop/mobile session governance.


NEW QUESTION # 59
You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

Answer: A

Explanation:
The best course of action is a structured support path: self-service first, escalation second. A mature Slack support process should give users clear internal resources for common access issues, such as SSO instructions, password guidance, supported device requirements, or known troubleshooting steps. If the user cannot resolve the issue through documented resources, the next step is a service ticket so the IT or Slack admin team can handle the problem through a trackable support workflow. Option A is too narrow and assumes the issue is local connectivity or password-related. Option B skips self-service and increases ticket volume unnecessarily. Option C relies on a channel and a phone call, which may be useful in some urgent cases but is not the best general process for access issues because access problems often require identity- provider or admin intervention. Slack's help ecosystem emphasizes searchable help resources and structured admin support, and the consultant's role is to design support processes that scale beyond launch.
Reference topic: Learning and Enablement - user support model, self-service resources, escalation paths, and adoption operations.


NEW QUESTION # 60
A financial institution using Slack needs to ensure that their communication practices comply with the Sarbanes-Oxley Act (SOX). Which Slack compliance feature should they utilize to meet this requirement?

Answer: B

Explanation:
Custom message and file retention policies Custom message and file retention policies are essential for complying with SOX, as they allow the institution to retain records of communications for the required period and ensure the integrity and availability of financial reporting data.


NEW QUESTION # 61
In defining success metrics for a client's Slack implementation, what is a key factor to consider?

Answer: C

Explanation:
Success metrics should be directly tied to the client's specific goals and objectives for using Slack. This ensures that the metrics are relevant, meaningful, and provide a clear indication of whether the implementation is achieving the desired outcomes.


NEW QUESTION # 62
A multinational corporation needs to ensure that its use of Slack complies with the General Data Protection Regulation (GDPR). What feature should they prioritize to align with GDPR requirements?

Answer: B

Explanation:
The data residency feature in Slack allows corporations to store data in specific regions, which is vital for compliance with GDPR, as it mandates certain requirements for the storage and handling of data within the EU.


NEW QUESTION # 63
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