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Cisco 300-810 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Cisco Unified IM and Presence	30%	- Troubleshooting 1. High availability failures 2. Notification service problems 3. XMPP issues 4. Calendar integration errors 5. Federation connectivity - Configuration 1. Centralized deployment 2. Apple Push Notification Service 3. High availability 4. Federation configuration (XMPP, SIP) 5. Calendar integration 6. Persistent chat
Topic 2: Single Sign-On (SSO) for Collaboration Applications	15%	- SAML 2.0 components 1. Binding 2. Assertion 3. Profiles 4. Protocol - SAML SSO login process flow - SSO types in collaboration environment 1. Smart card authentication 2. Integrated Windows AD 3. Kerberos
Topic 3: Cisco Unity Connection and Cisco Unity Express	30%	- Troubleshooting 1. Integration faults 2. Call routing issues 3. Message delivery problems - Deployment and configuration 1. IVR implementation 2. System setup and integration 3. Voice mail configuration 4. High availability and redundancy - Management and maintenance 1. Backup and restore 2. User and mailbox management 3. Integration with CUCM
Topic 4: Application Clients	25%	- Integration and features 1. Mobility and remote access 2. Voice and video features 3. Presence integration - Deployment and configuration 1. Cisco Jabber 2. Client policies and settings 3. Webex App - Troubleshooting 1. Media quality issues 2. Feature availability problems 3. Login and connectivity issues

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Cisco Implementing Cisco Collaboration Applications Sample Questions (Q34-Q39):

NEW QUESTION # 34

Refer to the exhibit A collaboration engineer is troubleshooting an issue where a user is reporting that instant messages are not reaching the intended recipient The engineer is unable to see the full instant message in the trace file In which trace in the transaction must the engineer resolve this issue?

A. XCP Router
B. Presence Engine
C. Client Profile Agent
D. XCP Connection Manager

Answer: A

NEW QUESTION # 35
On a Cisco IM and Presence deployment, chat settings are edited, or one or more aliases are added to a chat node, but the changes are not reflected for users. Which service must be restarted for changes to be reflected?

A. User Management Service
B. TFTP Service
C. Cisco XCP Text Conference Manager Service
D. IM and Presence Manager Service

Answer: C

Explanation:
Explanation
This option is the correct service to restart for changes to chat settings or chat node aliases to be reflected for users. The Cisco XCP Text Conference Manager Service is responsible for managing chat rooms and chat sessions on the IM and Presence Service. If this service is not restarted after making changes to chat configuration, the users may not see the updated settings or aliases. References:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/10_5_1/CU
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/11_5_1/CU
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/11_5_1/cu

NEW QUESTION # 36
An engineer must configure a test user mailbox in a newly deployed Cisco Unity Express module. Which console command set reflects the correct configuration in this scenario?

A. Option A
B. Option B
C. Option C
D. Option D

Answer: A

NEW QUESTION # 37
An administrator for a five cluster Instant Message and Presence deployment notices that the messages are not being archived to an on-premises PostgreSQL server. When troubleshooting the message archiving feature for an intercluster IM&P deployment, which two services determine the cause of a problem with message archiving functionality? (Choose two.)

A. Cisco Presence Engine
B. Cisco XCP Message Archiver service
C. Cisco XCP Router
D. Cisco Tomcat service
E. Cisco XMPP Federation service

Answer: B,C

Explanation:
In an intercluster Cisco Instant Messaging and Presence (IM&P) deployment, message archiving relies on specific services to function properly. To troubleshoot message archiving issues, focus on the following:
Cisco XCP Message Archiver Service:
* This service is directly responsible for archiving IM messages to the configured external database (e.g., PostgreSQL).
* If this service is not running or properly configured, messages will not be archived.
Cisco XCP Router Service:
* This service facilitates communication between different components of the IM&P system, including the XCP Message Archiver. If this service is not functioning correctly, the archiver will not be able to connect to the external database or process messages for archiving.

NEW QUESTION # 38
Refer to the exhibit.

Users report that they are prompted to accept server certificates when they initially run Cisco Jabber. An engineer removes these prompts to prevent confusion. Which statement about this scenario is true?

A. The behavior is a security breach because certificates are considered untrusted and as not coming from Cisco Collaboration servers.
B. Nothing can be done to resolve this issue because certificates must be accepted by each Jabber user, per Cisco policy.
C. Presentation of the certificates can be disabled by setting up Cisco IM&P servers into nonsecure mode.
D. These certificates are self-signed certificates, so they must be added manually to the user OS certificate stores.

Answer: D

NEW QUESTION # 39
......

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