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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service Request Management	25%	- Service catalog and entitlements - Milestones and action plans - SR categories, assignment rules and routing - SR creation, lifecycle and processing
Topic 2: Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions
Topic 3: Omnichannel Communications	15%	- Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications
Topic 4: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage
Topic 5: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Topic 6: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q16-Q21):

NEW QUESTION # 16
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Icons
B. Objects
C. Roles and privileges
D. Exports
E. Reports
F. Object workflow
G. Themes
H. Fields

Answer: B,D,E,H

NEW QUESTION # 17
Which three statements are true?

A. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
B. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
C. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
D. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

Answer: A,C,D

NEW QUESTION # 18
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. You entered a toolbar height that is not more than 70 pixels.
B. You did not enable the vertical toolbar which is required, while the horizontal is optional.
C. The signed-in user does not have the appropriate access privileges to a toolbar.
D. You have not enabled the Computer Telephony Integration (CTI) service.
E. The only toolbar enabled is the default one, and you must configure at least two.

Answer: B,D

NEW QUESTION # 19
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
B. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
C. DCS is a visual development tool for creating applications in VBCS.
D. VBCS is a visual development tool for creating applications in DCS.

Answer: A,D

NEW QUESTION # 20
Identify three considerations before starting the configuration of assignment rules to service requests.

A. the candidates of queues to use as criteria for your rule assignments
B. the attributes of queues to use as criteria for your rule assignments
C. the rule sets you want to create and the rules to include in each rule set
D. the attributes of service requests to use as criteria for your rule assignments
E. the candidates of service requests to use as criteria for your rule assignments

Answer: A,C,E

NEW QUESTION # 21
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