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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Topic 2: Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization
Topic 3: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics
Topic 4: Service Request Management	25%	- Milestones and action plans - SR categories, assignment rules and routing - SR creation, lifecycle and processing - Service catalog and entitlements
Topic 5: Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions
Topic 6: Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q70-Q75):

NEW QUESTION # 70
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
B. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
C. You must retrieve large volumes of data through a REST API endpoint.
D. You can download large volumes of SR data from the Analytics interface.

Answer: B,D

NEW QUESTION # 71
Which two options are true about reporting on milestones?

A. No standard reports on milestones are provided.
B. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
C. Administrator-defined milestone data is not included in Analytics.
D. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

Answer: C,D

NEW QUESTION # 72
Which four actions does the REST API for Service Requests (SRs) allow?

A. Delete SR by SR title
B. Create SR
C. Delete SR by SR number
D. Update SR milestone
E. Update SR assignee

Answer: B,C,D,E

NEW QUESTION # 73
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A. An error will occur; no queue is assigned to the service request.
B. The queue defined in the first evaluated rule is always assigned to the service request.
C. The queue defined by default is the one assigned to the service request.
D. The service request assignment will be unpredictable.

Answer: B

NEW QUESTION # 74
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A. Add the Product object to your DCS application.
B. Add images as the product image will not be pulled from Engagement Cloud.
C. Configure products groups and product items in Engagement Cloud.
D. Add product ID(s) to the database component.

Answer: A,C,D

NEW QUESTION # 75
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