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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Digital Customer Service (DCS)	20%	- Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment
Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features
Service Request Management	25%	- Service catalog and entitlements - Milestones and action plans - SR categories, assignment rules and routing - SR creation, lifecycle and processing
Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q35-Q40):

NEW QUESTION # 35
Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
B. also synchronizes userIDs and passwords between DCS and Engagement Cloud
C. is real time
D. is required for every DCS instance

Answer: C,D

NEW QUESTION # 36
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
B. Choose all optional result columns.
C. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
D. Do not choose any optional criteria columns.

Answer: A,C,D

NEW QUESTION # 37
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
B. Categories facilitate the assignment of an agent to the service request.
C. Filter the selection of the product related to the service request, when filtering by a particular category.
D. The hierarchical structure of the categories helps to improve the service request classification.
E. Categories determine the steps an agent must follow to close the service request.

Answer: A,B,D

NEW QUESTION # 38
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. requires less work and effort
B. allows you to use the same product hierarchy as sales
C. allows use of a simpler hierarchy
D. allows the display of a product hierarchy specifically for service purposes

Answer: A,B

NEW QUESTION # 39
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. The only toolbar enabled is the default one, and you must configure at least two.
B. You entered a toolbar height that is not more than 70 pixels.
C. You did not enable the vertical toolbar which is required, while the horizontal is optional.
D. You have not enabled the Computer Telephony Integration (CTI) service.
E. The signed-in user does not have the appropriate access privileges to a toolbar.

Answer: C,D

NEW QUESTION # 40
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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Exam Oracle 1Z0-1064-26 Book - Reliable 1Z0-1064-26 Exam Bootcamp

Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q35-Q40):

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