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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Adoption | - Communication and rollout planning - Training and enablement planning - User adoption strategies | |
| Topic 2: Slack Administration and Governance | - Security and compliance controls - Workspace configuration and settings - User lifecycle management | |
| Topic 3: Solution Design for Slack | - Integration design with Salesforce ecosystem - Workspace architecture and design principles - Channel strategy and governance model | |
| Topic 4: Delivery and Migration | 17% | - Slack delivery best practices - Role definition across Slack, partner, and client teams - End-to-end migration planning and execution |
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NEW QUESTION # 58
A user reports that they are unable to send messages in Slack and sees a "message failed to send" error. What is the first troubleshooting step they should take?
Answer: C
Explanation:
The first step in troubleshooting a "message failed to send" error is to check the user's internet connection. A stable and active connection is essential for Slack to function properly. This is a common issue and often the simplest solution to resolve messaging problems.
NEW QUESTION # 59
Your client wants to add an additional layer of security for their data in Slack. They enquired about Slack's Enterprise Key Management (EKM) product.
What guidance can you provide on how to proceed with enabling EKM?
Answer: A
Explanation:
The correct answer is C . Enterprise Key Management is not a casual toggle that an admin simply enables inside Slack after purchase. It is an advanced enterprise security capability that gives an organization control over encryption keys for Slack data and requires proper commercial entitlement, technical planning, and Slack-supported configuration. The client must purchase EKM as an add-on product and then coordinate configuration with Slack because key management affects encryption operations, security architecture, administrative access, and incident response procedures. Option A is wrong because EKM is not a free add-on and cannot be treated as a simple self-service feature. Option B is also wrong because EKM is not automatically included merely because the organization purchased "security tools." It has to be entitled and implemented deliberately. The consultant's guidance should set expectations correctly: validate licensing, engage Slack, coordinate with the client's security and key-management teams, and implement the feature through the approved process.
Reference topic: Policies and Settings - Enterprise Key Management, advanced security add-ons, encryption governance, Slack-supported configuration, and enterprise security planning.
NEW QUESTION # 60
During the planning phase of a Slack migration, a key stakeholder suggests compressing the migration schedule to expedite the process. What is the most appropriate response?
Answer: C
Explanation:
It's important to consider the impact of compressing the migration schedule, assessing both risks and potential benefits. Discussing these factors with stakeholders allows for a collaborative and informed decision-making process, balancing the need for expediency with the importance of a thorough and smooth migration.
NEW QUESTION # 61
Which Salesforce tool enables you to send Salesforce record notifications directly to a Slack channel?
Answer: D
Explanation:
Salesforce for Slack allows users to set up automatic notifications in Slack channels based on Salesforce record changes, ensuring that teams are always informed about updates.
NEW QUESTION # 62
Your client has a requirement of automatically signing users out of desktop and mobile instances of Slack every 30 days.
What settings should you recommend they have in place?
Answer: B
Explanation:
The correct answer is D . The requirement is to automatically sign users out of desktop and mobile Slack sessions every 30 days. Slack session duration is a security control, so it belongs under org security settings rather than SSO settings. The duration is configured in hours, and 30 days equals 720 hours. Option A uses the correct security-settings area but expresses the duration as calendar days rather than the tested configuration value. Option B and Option C are incorrect because they place the control under SSO settings, but the requirement concerns Slack session duration for desktop and mobile instances, not SSO configuration itself. The consultant must translate the business requirement into the correct administrative setting and format: org-level security setting plus 720-hour session duration. This supports the client's security posture by limiting persistent sessions and requiring periodic reauthentication across Slack clients.
Reference topic: Policies and Settings - session duration, org security settings, reauthentication controls, Enterprise Grid security posture, and desktop/mobile session governance.
NEW QUESTION # 63
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