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| Section | Weight | Objectives |
|---|---|---|
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Manage mobile forms and workflows |
| Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Optimize schedules using resource scheduling optimization - Manage scheduling options and requirements - Configure schedule board and board features - Schedule work orders using various methods - Configure map view and route optimization |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Configure product inventory and item associations - Manage inventory levels and stock locations - Configure warehouse and inventory settings - Process purchase orders and returns |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation - Configure IoT integrations and alerts |
| Configure Field Service (20-25%) | 20-25% | - Set up and configure resource characteristics and skills - Configure scheduling configurations and booking setup - Configure work order types and incident types - Set up and configure customer assets - Configure Field Service organizations and structures - Configure pricing, billing, and cost entities - Implement security roles and field service settings |
| Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Manage work order products, services, and notes - Create and manage work orders - Handle work order incidents and resolutions |
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NEW QUESTION # 162
Your company decided they want the Field Service territory structure to match that of the already defined sales territories within Dynamics 365. This would allow reporting by territory on the Sale and related warranty work on products in a specific territory, it will also allow scheduling of resources based on location.
Vou need to set up the territories to allow for scheduling work and filtering by technicians.
Which two pieces of information must you provide when setting up the territories? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point
Answer: C,D
NEW QUESTION # 163
You are implementing Dynamics 365 Field Service for Contoso Manufacturing.
You need to set up preventive maintenance schedules for the assets they service.
In addition to creating an Agreement Booking, what else must you set up in order to associate the asset to the agreement?
Answer: B
NEW QUESTION # 164
Drag and Drop Question
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes.
Some users indicate products on a customer asset are not always becoming a customer asset.
Users provide you with three scenarios.
You need to review the scenarios and provide the answers.
What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 165
Contoso has asked that you create several work order types to meet their Requirements and Planned Changes.
Of the many work order types requested, which three should you create? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: B,C,D
NEW QUESTION # 166
A functional consultant needs to enable Internet of Things (IoT) access.
Which two actions need to be taken? Each answer presents a complete solution.
Answer: C,E
NEW QUESTION # 167
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