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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Oracle Fusion Service Overview	- Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management - Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Service Request Management	- Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications

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2026 1Z0-1064-26: Oracle Fusion Service 2026 Implementation Professional –Accurate Valid Exam Notes

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q28-Q33):

NEW QUESTION # 28
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}" Which statement is true?

A. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B. You have to edit the e-mail template and add HTML code to customize the standard text section.
C. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Answer: A

NEW QUESTION # 29
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Delete a Service Request.
B. Chat with an Agent about a Service Request.
C. Add a message to a Service Request.
D. View and edit attachments to a Service Request.
E. Create a Service Request.

Answer: A,B,D,E

NEW QUESTION # 30
Identify three considerations before starting the configuration of assignment rules to service requests.

A. the attributes of service requests to use as criteria for your rule assignments
B. the candidates of service requests to use as criteria for your rule assignments
C. the rule sets you want to create and the rules to include in each rule set
D. the attributes of queues to use as criteria for your rule assignments
E. the candidates of queues to use as criteria for your rule assignments

Answer: B,C,E

NEW QUESTION # 31
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Enable new locales for the languages to be used and provision designated users to translate the articles.
B. Modify the original base locales of the articles to match the target language.
C. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
D. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.

Answer: A

NEW QUESTION # 32
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
B. Categories determine the steps an agent must follow to close the service request.
C. The hierarchical structure of the categories helps to improve the service request classification.
D. Categories facilitate the assignment of an agent to the service request.
E. Filter the selection of the product related to the service request, when filtering by a particular category.

Answer: A,C,D

NEW QUESTION # 33
......

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