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| Section | Weight | Objectives |
|---|---|---|
| User Interface | 17% | - Custom buttons, links, and actions - Lightning components and customization options - Mobile user experience and configuration - Page layouts, record pages, and Lightning App Builder |
| App Deployment | 10% | - Managed and unmanaged packages - Sandbox types and usage strategies - Application lifecycle management - Change sets and deployment tools |
| Data Modeling and Management | 22% | - Object relationships and schema design - Field types, formulas, and roll-up summaries - Data validation and duplicate management - Record types and business processes |
| Salesforce Fundamentals | 23% | - Data import/export and external data sources - AppExchange use cases and considerations - Security and access control fundamentals - Declarative vs programmatic customization boundaries |
| Business Logic and Process Automation | 28% | - Approval processes and automation best practices - Process Builder and Flow Builder - Formula fields, validation rules, and workflow rules - Error handling and automation optimization |
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NEW QUESTION # 220
SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE PHONE. WHAT FEATURE CAN AN APP BUILDER USE TO HELP AGENTS MEET THIS REQUIREMENT?
Answer: D
Explanation:
Guided Action Flows on the record page can help service agents meet the requirement of confirming a user identity before providing support information over the phone. Guided Action Flows are a series of screens that guide agents through a predefined process, such as verifying user information, collecting case details, or resolving issues
NEW QUESTION # 221
Ursa Major Solar (UMS) uses Cases to track customer Complaints, an Issue__c object to represent known problems with its solar Panels, and a Case_Issue__c junction object to relate known problems to Customer complaints. Periodically, UMS conducts audits which require the Auditing users to view case_Issue__c records. Which access levels must be configured to allow UMS users to access Case Issue_c records?
Answer: D
Explanation:
The correct answer is A because Case_Issue__c is described as a junction object. In Salesforce, a junction object is typically built with two master-detail relationships to model a many-to-many relationship.
Salesforce documentation states that sharing access to a junction object record is determined by the user's sharing access to both associated master records and the sharing setting on the relationship fields.
So, for auditing users to view Case_Issue__c records, they need read access to both parent/master records: Case and Issue__c.
Why others are incorrect:
B misses access to Issue__c.
C includes only the junction object and misses both parent/master records.
D misses access to Case.
NEW QUESTION # 222
The marketing director is concerned that too many car parts were given away for free last year.
Which functionality should be used to ensure all free parts receive the marketing directors' sign-off?
Answer: C
Explanation:
Reference:
Salesforce Help - Approval Processes
NEW QUESTION # 223
At Universal Containers, the Account object has a Master-Detail relationship with an Invoice custom object. The App Builder would like to change to a lookup field, but is not able to do so. What could be causing this?
Answer: C
Explanation:
The Account record includes Invoice roll-up summary fields. This is correct because roll-up summary fields are only available on the master object in a master-detail relationship, and changing the field type to lookup would delete the roll-up summary fields
NEW QUESTION # 224
Universal Containers allows all employees to submit reviews for leadership using a custom object called Review. These Reviews should only be visible to the HR department and the employee who submitted the record.
Which three steps should an app builder take to properly control access to Reviews?
Choose 3 answers
Answer: A,B,E
Explanation:
To control access to the Review custom object such that only the HR department and the submitting employee can see the reviews, the following steps should be taken:
A . Disable Grant Access Using Hierarchies:By default, Salesforce allows users higher in the role hierarchy to access records owned by users lower in the hierarchy. Since reviews should only be visible to HR and the submitting employee, you need to disable Grant Access Using Hierarchies on the Review object to prevent anyone else in the hierarchy from automatically gaining access to these records.
Record Access and Role Hierarchies
C . Create a criteria-based Sharing Rule for the HR Department:With the organization-wide default (OWD) set to Private, you'll need to create a criteria-based sharing rule to ensure that HR users can view the Review records. This rule would give HR access to the records based on a specified condition, such as all records of the Review object.
Reference:
E . Set organization-wide default to Private:Setting the organization-wide default (OWD) for the Review object to Private ensures that no user, other than the record owner (the submitting employee) and those explicitly granted access (HR), can see the Review records by default.
Why the other options are incorrect:
Option B: Add a Master-Detail (User) field on the Review object:This is not necessary in this scenario because the primary relationship is about controlling access through sharing rules, not creating a master-detail relationship. Moreover, this would complicate access control, which is better managed via sharing settings.
Option D: Remove Review Read permission from non-HR Department user Profiles:This step is redundant if the organization-wide default is set to Private. Profile permissions control the general ability to access the object, while the visibility of specific records is controlled by sharing rules and OWD. Removing read access via profiles would block all users, including the ones submitting the reviews, from accessing the object.
In summary, by disabling Grant Access Using Hierarchies, setting OWD to Private, and implementing a criteria-based sharing rule for HR, you can ensure that only HR and the submitting employee can view Review records.
NEW QUESTION # 225
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