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ServiceNow CIS-ITSM Certification is an excellent opportunity for IT professionals to validate their skills and knowledge in the field of IT Service Management. By passing the exam, candidates can demonstrate their ability to configure and manage ITSM solutions using the ServiceNow platform and their understanding of ITSM best practices. Certified Implementation Specialist - IT Service Management certification can help individuals advance their careers and open up new opportunities in the IT industry.

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The CIS-ITSM exam is a proctored exam that consists of 60 multiple-choice questions. Candidates are given 90 minutes to complete the exam, and they must score at least 70% to pass. CIS-ITSM Exam is available in multiple languages, including English, French, German, Japanese, and Spanish. CIS-ITSM exam can be taken online or at a testing center.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q164-Q169):

NEW QUESTION # 164
What optional Incident table is extended from the Task table?

A. Parent Incident [incident_parent]
B. Incident Task [Incident_ask]
C. Child Incident [incident_child]
D. Major Incident [major_incident]

Answer: B

NEW QUESTION # 165
A developer is trying to decide between creating a Visualforce component or a Lightning component for a custom screen.
Which functionality consideration impacts the final decision?

A. Will the screen be accessed via a mobile app?
B. Will the screen make use of a JavaScript framework?
C. Does the screen need to be rendered as a PDF?
D. Does the screen need to be accessible from the Lightning Experience UI?

Answer: D

NEW QUESTION # 166
What are two capabilities of Territory Management? (Choose two.)

A. Territory hierarchy replaces the role hierarchy for sharing.
B. The ability to use opportunity criteria to expand a private sharing model.
C. The ability to use account criteria to expand a private sharing model.
D. Support for complex and frequently changed sales organization structures.

Answer: B,D

NEW QUESTION # 167
Which of the following statements is true regarding Group Type?

A. None of the listed answers.
B. Every group can have one type.
C. Every group can have zero or more types.
D. Every group can have one or more types.

Answer: C

NEW QUESTION # 168
On an incident record, where are the fields fiat appear on the caller lookup select box defined?

A. The ref_ac_column attribute from the dictionary entry
B. The ref_contributions attribute on the caller lookup form
C. The Caller lookup field on the [user] table
D. The form design of the caller lookup form

Answer: A

NEW QUESTION # 169
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