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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Success Foundation	10%	- Define customer experience - Describe recurring revenue financial terms - Explain recurring revenue financial implications - Explain the stages of the customer lifecycle
Topic 2: Roles and Responsibilities	30%	- Explain renewals tasks and success metrics - Describe Renewals Manager role and integration
Topic 3: Business Acumen	30%	- Interpret key financial terms (e.g., CAPEX, OPEX) - Evaluate products and services to meet customer goals - Describe renewal cycle and risk action planning
Topic 4: Customer Success	10%	- Explain customer journey & IT purchasing models - Define customer success
Topic 5: Cisco Tools and Processes	20%	- Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes

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Cisco Renewals Manager Sample Questions (Q27-Q32):

NEW QUESTION # 27
A high-impact technical risk is logged due to a persistent integration failure at T-120, and the assigned Systems Engineer has not provided an update in two weeks. What should the RM do?

A. Downgrade the risk impact score to low since the T-120 window provides sufficient time.
B. Escalate to the Practice Lead with the renewal value at risk and request intervention.
C. Remove the affected assets from the renewal quote to bypass the integration failure.
D. Open a Cisco TAC case on behalf of the customer to accelerate the technical resolution.

Answer: B

Explanation:
The RM should escalate the unresolved high-impact risk through the appropriate management path and clearly communicate the renewal value at risk. Cisco's current Renewals Manager v2.0 blueprint requires the RM to act as the Renewal Lead, maintain cross-functional alignment, prevent execution gaps through clear ownership, categorize technical renewal risks from early-warning indicators, and evaluate mitigation strategies.
In this scenario, the technical issue has already been identified at T-120, assigned to a Systems Engineer, and has remained without an update for two weeks. That combination indicates that the existing mitigation path is not progressing. The RM should not assume technical ownership; instead, the RM must ensure accountability and escalate when an unresolved dependency threatens renewal outcomes. Cisco's blueprint specifically emphasizes stakeholder alignment, clarity of ownership, and proactive management beginning at T-120 rather than waiting until later checkpoints.
Option A is inappropriate because opening and managing a TAC case is normally a technical/support responsibility and should follow defined ownership boundaries. Option B creates avoidable contraction rather than resolving the risk. Option C is incorrect because additional time does not reduce the impact of a persistent high-severity technical barrier.
Escalating to the Practice Lead, including the associated renewal revenue exposure, creates management visibility and enables intervention with the responsible technical resources. Therefore, D is correct.

NEW QUESTION # 28
Which two actions can a partner or customer perform within CCW-R? (Choose two.)

A. set up billing
B. view and manage their contracts
C. change Customer Address
D. order new services
E. download hardware, software and services datasheets

Answer: B,C

NEW QUESTION # 29
What is the ideal licensing option?

A. Classic PAK
B. Smart License
C. Right to Use
D. Standby License

Answer: B

NEW QUESTION # 30
What is the intended outcome of the Customer Success Plan?

A. develop a customer-centric plan for achieving value from their purchases
B. allow customers to manage the implementation independently
C. generate financial data that indicates a customer's propensity to renew
D. provide a schedule for resolving customer quality issues

Answer: A

NEW QUESTION # 31
What is the ATR on a $10, 000oneyearre curing revenue contract?

A. 10% of $10,000
B. $1,200
C. $10,000
D. $10,000 divided by 12

Answer: D

NEW QUESTION # 32
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