Salesforce-Communications-Cloud試験指導資料、Salesforce-Communications-Cloud最新練習問題、Salesforce-Communications-Cloudオンライン試験模擬

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

SectionObjectives
Topic 1: Communications Cloud Fundamentals- Industry Cloud Overview and Use Cases
- Communications Industry Data Model
Topic 2: Industry Process Automation- Service and Provisioning Workflows
- Customer Lifecycle Management
Topic 3: Integration and Extensibility- Salesforce APIs and Integration Patterns
- External System Data Synchronization
Topic 4: Order Management and CPQ- Product Catalog and Pricing Configuration
- Order Capture and Fulfillment Flows
Topic 5: OmniStudio (Vlocity) Capabilities- OmniScripts and Guided Experiences
- DataRaptors and Integration Procedures
- FlexCards and UI Composition

>> Salesforce-Communications-Cloud試験対策 <<

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Salesforce Communications Cloud Accredited Professional (AP) Exam 認定 Salesforce-Communications-Cloud 試験問題 (Q23-Q28):

質問 # 23
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

正解:B


質問 # 24
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

正解:D


質問 # 25
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

正解:A、D


質問 # 26
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
*They often need to refer back to their documents for routine customer requests
*They are able to handle the majority of customer request themselves despite of current challenges
*Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

正解:D

解説:
To address the feedback from UC ' s sales agents regarding the complexity of handling routine customer requests and to improve the user experience, leveraging guided selling OmniScripts for common use cases and the CPQ cart for other use cases is recommended. This approach minimizes implementation efforts while providing a streamlined and intuitive interface for agents, reducing the need for extensive training and documentation reference.References:Salesforce Communications Cloud OmniScript and CPQ documentation, focusing on user experience and guided selling best practices.


質問 # 27
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

正解:C


質問 # 28
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