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The Cisco 700-805 Exam covers a wide range of topics, including Cisco product and service portfolio, customer success management, contract renewal strategies, and sales and negotiation skills. It also assesses the candidates' ability to manage customer relationships, identify customer needs, and deliver value to customers through Cisco products and services.
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Cisco 700-805 Exam covers a wide range of topics related to Cisco product and service renewals, including the renewal process, contract management, pricing and discounting, customer engagement, and sales performance management. To pass the exam, candidates must demonstrate proficiency in these areas and be able to apply the concepts learned to real-world situations. Upon passing the exam, candidates will earn the Cisco Renewals Manager Specialist certification, which validates their ability to manage the renewals process and drive revenue growth for their organization.
NEW QUESTION # 26
How does the Customer Lifecycle approach drive customer success?
Answer: D
NEW QUESTION # 27
In addition to on-time renewals, on which two tasks should Renewal Managers focus? (Choose two.)
Answer: C,E
NEW QUESTION # 28
What is the primary customer value of the Cisco Services Portfolio?
Answer: D
NEW QUESTION # 29
A strategic account involves a multi-country deployment, a complex EA renewal, and a significant architectural change planned for the next quarter. The standard T-120 checkpoint does not provide sufficient lead time to account for the customer ' s procurement cycle. At what point should the RM begin the renewal planning process?
Answer: C
Explanation:
For a strategically important, operationally complex renewal, the RM should start earlier than the standard T-
120 checkpoint when the customer's procurement cycle, deployment footprint, Enterprise Agreement structure, or planned architecture changes require additional lead time. Beginning at T-180 or even T-240 with an early Renewal Discovery motion is the appropriate approach.
Cisco's Renewals Manager methodology uses T-120, T-90, T-60, and T-30 as core operational checkpoints, but those milestones are not intended to prevent earlier planning for high-complexity accounts. The purpose of the renewal timeline is to create sufficient runway for IB validation, stakeholder alignment, risk identification, scope confirmation, commercial planning, and procurement execution. When a multinational deployment and major EA change are involved, waiting until T-120 can compress these activities and materially increase renewal risk.
The current Renewals Manager v2.0 blueprint emphasizes proactive renewal management, stakeholder alignment, renewal readiness, and adapting engagement based on customer complexity and signals. Complex strategic renewals should therefore be identified well before the normal countdown window so that Sales, CSM, Technical, Operations, and procurement stakeholders can align on scope and dependencies.
Option B treats T-120 as an inflexible universal starting point, which is operationally unsound for complex accounts. Options C and D start far too late and would leave insufficient time for architectural, contractual, and procurement dependencies.
Therefore, A is correct.
NEW QUESTION # 30
An RM is reviewing a consumption report in EAWS for a customer ' s Software EA. The report shows the customer is trending at 118% consumption of their security suite with six months remaining in the term. What is the most effective operational action for the RM?
Answer: D
Explanation:
The RM should proactively engage the customer now, explain the consumption trajectory, and help the customer prepare financially for a potential True Forward adjustment. Cisco defines True Forward as the process used to account for consumption above the customer's current EA entitlement, with charges applied prospectively rather than as a retroactive true-up. EAWS is specifically identified by Cisco as the most accurate tool for monitoring real-time EA consumption. (Cisco) The 118% consumption level is particularly significant. Cisco's current EA 3.0 program terms define Exceptional Growth as consumption exceeding 115% of current entitlement. When this threshold is exceeded, Cisco has the right to initiate an off-cycle True Forward at the next semi-annual anniversary, in addition to the normal annual True Forward. (Cisco) Cisco's True Forward FAQ similarly states that consumption above
115% can trigger a semi-annual True Forward event. (Cisco)
Option A is incorrect because Cisco uses True Forward, not a retroactive True Up process. Option B is too passive because the account has already crossed the exceptional-growth threshold. Option D would manipulate entitlement data rather than address actual customer consumption.
The RM should therefore use the EAWS signal proactively to align expectations, forecast financial impact, and coordinate budget planning before the applicable True Forward event.
Therefore, C is correct.
NEW QUESTION # 31
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