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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Roles and Responsibilities | 30% | - Describe Renewals Manager role and integration - Explain renewals tasks and success metrics |
| Topic 2: Business Acumen | 30% | - Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX) - Evaluate products and services to meet customer goals |
| Topic 3: Customer Success | 10% | - Define customer success - Explain customer journey & IT purchasing models |
| Topic 4: Cisco Tools and Processes | 20% | - Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes |
| Topic 5: Customer Success Foundation | 10% | - Describe recurring revenue financial terms - Explain the stages of the customer lifecycle - Explain recurring revenue financial implications - Define customer experience |
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NEW QUESTION # 79
Which action can a Renewals Manager take to drive value in the account?
Answer: A
Explanation:
An action that a Renewals Manager can take to drive value in the account is to manage and mitigate renewal risk. Renewal risk is the possibility that a customer will not renew their contract with Cisco at the end of their term, resulting in revenue loss and customer churn. Renewal risk can be caused by various factors, such as low adoption, poor satisfaction, lack of value realization, competitive pressure, budget constraints, or organizational changes. A Renewals Manager can manage and mitigate renewal risk by:
Identifying and prioritizing the accounts that have the highest risk of non-renewal, using data and tools such as ATR (Annualized Total Revenue), ARR (Annual Recurring Revenue), iARR (Incremental Annual Recurring Revenue), TPV (Total Partner Value), icebreaker (a tool that provides insights into new and unique business prospects), and Adopt on Scores (a tool that provides insight into how well customers are utilizing service and software they purchase from Cisco).
Developing and executing a risk mitigation plan for each high-risk account, involving actions such as engaging with the customer, understanding their needs and challenges, demonstrating value and ROI, addressing any issues or concerns, proposing improvements or enhancements, offering incentives or discounts, or leveraging partners or references.
Monitoring and tracking the progress and results of the risk mitigation plan, using data and tools such as CCW-R (Cisco Commerce Software Subscriptions and Services), which is a tool that allows customers and partners to quote, order, and manage their service contracts and software subscriptions from one place; and Customer Success Plan, which is a document that captures the account team's strategy and actions to achieve customer success.
Collaborating with other account team members, such as Customer Success Managers, Account Executives, or Sales Engineers, to align on the renewal strategy, share information and insights, coordinate activities and touchpoints, and deliver a consistent and positive customer experience.
By managing and mitigating renewal risk, a Renewals Manager can drive value in the account by increasing the chances of a successful renewal, retaining customers and revenue, enhancing customer satisfaction and loyalty, and creating opportunities for upsell or cross-sell.
NEW QUESTION # 80
An RM identifies at T-120 that a customer has not adopted the primary use case defined during the Land stage. What is the strategic action at this point?
Answer: C
Explanation:
At T-120, failure to adopt the primary use case is a material adoption-related renewal risk. The RM should identify and document that risk immediately and coordinate with the Customer Success Manager (CSM) to address the underlying adoption barrier before the renewal progresses into formal customer engagement.
Cisco's Customer Success framework explicitly assigns the CSM responsibility for interpreting usage data, identifying adoption barriers, and defining actions to remove them. Cisco further states that the CSM role is intended to help customers realize value throughout the lifecycle and lead them toward successful renewal outcomes. (Cisco) This is especially important because Cisco Lifecycle Advantage treats stalled lifecycle progression as a signal that the customer may not be obtaining full value from the investment and recommends intervention to determine what support is required. (Cisco Cloud) Cisco also links improved product adoption and value realization directly with increased renewal propensity. (Cisco Community) Option A prematurely accepts contraction without first attempting to restore customer value. Option B is inappropriate because automation does not resolve a substantive adoption problem. Option C waits until T-60, allowing the risk to persist into commercial negotiation.
The correct strategy is therefore to flag the adoption risk at T-120 and engage the CSM immediately to remediate it before formal renewal engagement, making D correct.
NEW QUESTION # 81
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
Answer: B,C
Explanation:
According to the CCW-R User Guide5, some of the actions that a partner or customer can perform within CCW-R are:
* Change Customer Address: This allows the user to update the customer address information for a quote or an order.
* View and Manage their Contracts: This allows the user to view their contract details, status, expiration date, product coverage, etc., as well as request a quote or renew their contracts.
References: 5: CCW-R User Guide - Cisco
NEW QUESTION # 82
Who do renewals managers (rms) work with?
Answer: D
NEW QUESTION # 83
An RM observes that renewal preparation is frequently delayed because the Sales, CSM, and Operations teams are unaware of upcoming renewal deadlines until the RM escalates. Which approach should the RM implement to address this misalignment?
Answer: C
NEW QUESTION # 84
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2026 Latest ExamDiscuss 700-805 PDF Dumps and 700-805 Exam Engine Free Share: https://drive.google.com/open?id=1grDc24g27mBZ-FtKSk_OB7UX2lofaL6F