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| Section | Objectives |
|---|---|
| Project Planning and Control | - Iterative development planning
|
| Risk, Quality and Requirements Management | - Control and governance
|
| Roles and Responsibilities | - Project team structure
|
| Delivery and Solution Development | - Agile delivery lifecycle
|
| Agile Project Management Philosophy | - DSDM Principles and Agile mindset
|
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NEW QUESTION # 176
Which 2 actions should the Workshop Facilitator take to implement the new Must Have requirement?
Answer: B,C
NEW QUESTION # 177
Which 2 actions demonstrate empathy?
Answer: C,E
Explanation:
Comprehensive and Detailed Step-by-Step Explanation
Understanding Empathy in Change Management
Empathy involves understanding and addressing the emotions, perspectives, and concerns of stakeholders during a change initiative. It focuses on emotional intelligence and actively supporting individuals to adapt to change in a way that respects their feelings and needs.
Option Analysis
* A. Allow people to think independently and plan for themselves how this Change Programme could be incorporated
* While independence is valuable, this option emphasizes autonomy rather than empathy. Empathy focuses on actively understanding and addressing emotional needs, which is not reflected here.
* Incorrect.
* B. Hold a weekly progress meeting with key UniCo and Selco staff dedicated to the delivery of the new contract
* Progress meetings are about operational efficiency and project management rather than emotional engagement. This action does not specifically address the emotional or empathetic needs of staff.
* Incorrect.
* C. Provide statistical data on the general trends in the mobile application industry to help people rationalize why this change is necessary
* Offering statistical data focuses on rationalization and logical understanding rather than emotional support. It does not demonstrate empathy.
* Incorrect.
* D. Reschedule plans to allow extra time for those IT support staff who are finding it difficult to try out the new processes
* By rescheduling and accommodating the needs of staff who are struggling, this action demonstrates empathy. It acknowledges their challenges and provides support to help them adjust to the changes.
* Correct.
* E. Encourage the CEO to discuss their previous concerns about the new company direction with staff who feel uncertain
* This action encourages the CEO to openly share their own experiences of uncertainty, fostering an emotional connection with staff. It helps to reduce apprehension and demonstrate that their concerns are understood.
* Correct.
Why D and E are the Correct Answers (Scenario Alignment)
* D: Rescheduling plans reflects understanding and support for those finding it hard to adapt, which aligns with empathetic leadership principles.
* E: Encouraging the CEO to share their journey of overcoming uncertainty provides emotional reassurance and demonstrates relatability, a key element of empathy.
References (AgilePM and Scenario Alignment):
* AgilePM Handbook, Chapter 6: Empathy and Emotional Intelligence in Stakeholder Engagement.
* UniCo Scenario: "UniCo staff must develop new attitudes, and the CEO's openness has been a subject of positive informal discussions."
* Hodges' Principles of Engagement: Empathy as a cornerstone for addressing emotional challenges during organizational change.
NEW QUESTION # 178
Using the Project Scenario and the additional information provided for
this question in the Scenario Booklet, answer the following question
about assigning the Agile Project Management team roles within this
project.
Lines 1 to 5 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E. that applies. Each option can be used once, more than once or not at all.
Answer:
Explanation:
Explanation:
The activities from Column 1 should be performed in the following steps from Column 2, according to the iterative development process:
* Create the data entry screen for entering coffee bar details needed for a quotation.Selection: B.
ActionExplanation: Creating the data entry screen is part of the 'Action' step in iterative development, where the actual product or a part of it is being constructed.
* Enter numbers into a text-only field to see how the web page behaves.Selection: A. Thought Explanation: Testing how the web page behaves by entering data is part of the 'Thought' step, which includes reviewing and evaluating the work done, testing, and reflecting on the outcomes.
* Discuss the requirements of the new coffee bar insurance web page and agree which data fields are important.Selection: C. ConversationExplanation: Discussing and agreeing on the requirements is part of the 'Conversation' step, which involves interactions between team members and stakeholders to understand and define what needs to be built.
NEW QUESTION # 179
Using the Project Scenario and the additional information provided for
this question in the Scenario Booklet, answer the following questions
about Feasibility.
Remember to limit your answers to the number of selections requested in each question.
Which 2 statements describe the appropriate application of Agile Project Management when producing an Outline Business Case to support the Feasibility Assessment?
Answer: B,D
Explanation:
In applying Agile Project Management to the creation of an Outline Business Case in support of the Feasibility Assessment, the following two statements are most appropriate:
B: Enough description of the required refurbishment work should be provided to enable the Architecture Angels' Finance Director to decide whether the project should proceed.
Agile approaches favor providing just enough detail to make informed decisions without going into unnecessary depth at early stages. This allows for flexibility and adaptation as more information becomes available.
C; During Feasibility, potential beneficiaries of the project should be involved when the Outline Business Case for the refurbishment is created.
Agile methodologies emphasize stakeholder engagement and user involvement early and throughout the project. This ensures that the project delivers value and meets the needs of those it is intended to benefit.
NEW QUESTION # 180
The Change Manager has mapped stakeholders onto a Power-Interest
Matrix, with the aim of identifying suitable actions for managing these stakeholders.
The mapping below shows the current assessment made by the Change Manager.
The 'Interest in your change' axis indicates a combination of the
stakeholders' levels of active engagement and their buy-in for the Change Programme.
Using the Scenario and the additional information provided for this question in the Scenario Booklet, answer the following question about Stakeholder mapping and strategy.
Lines 1 to 4 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.


Answer:
Explanation:
Explanation:
Comprehensive and Detailed Step by Step Explanation:
1. Assertion: The Change Manager should aim to engage and move the Customer Services Director to the Active Players quadrant.
Reason: Acknowledging a stakeholder's influence is an important step in developing greater understanding of how to manage them.
* Analysis:The Customer Services Director currently holds significant influence but is not fully engaged with the change. Moving them to the "Active Players" quadrant aligns with stakeholder management principles because Active Players have both high influence and high interest. The reason provided supports this by emphasizing understanding and managing stakeholders' influence.
* Conclusion:Both the assertion and reason are correct, but the reason does not directly explain why moving the stakeholder to "Active Players" is the action.Answer: B (True, True BUT the reason does not explain the assertion).
2. Assertion: The Change Manager should plan to increase the Operations Director's level of interest in the change.
Reason: Influential Observers need to become Key Players if they need to be engaged actively in the change.
* Analysis:The Operations Director is an influential observer with high influence but low interest.
Increasing their interest ensures their alignment with the program goals, making them Key Players. The reason provided directly explains why this move is necessary.
* Conclusion:Both the assertion and reason are correct, and the reason directly explains the assertion.
answer: A (True, True AND the reason explains the assertion).
3. Assertion: It is appropriate to manage the involvement of Selco staff by regularly sending them progress updates.
Reason: Spectators only require regular information updates to maintain their interest in the change.
* Analysis:Selco staff are categorized as "Spectators," indicating they have low influence and interest.
Regular updates are sufficient to keep them informed without unnecessary engagement. The reason aligns with stakeholder management strategies for Spectators.
* Conclusion:Both the assertion and reason are correct, and the reason directly supports the assertion.
answer: A (True, True AND the reason explains the assertion).
4. Assertion: The Human Resources Manager needs to be managed and moved to the Key Players quadrant.
Reason: People with specialist skillsets should be categorized with a high level of influence and power in any change.
* Analysis:The Human Resources Manager currently resides in the "Active Players" quadrant. While they contribute specialist skills, this does not necessarily justify elevating them to "Key Players," who must also possess significant influence. The reason, while true, does not align with the change scenario.
* Conclusion:The assertion is false, but the reason is true.Answer: D (False, True).
NEW QUESTION # 181
......
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