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| Section | Weight | Objectives |
|---|---|---|
| Security and Access | 12% | - Record Access (OWD, Sharing Rules) - Salesforce Shield - Field-Level Security - Object-Level Permissions - Login Hours and IP Ranges |
| Data Management | 10% | - Data Export - Duplicate Rules and Matching Rules - Data Loader - Data Import Wizard - Data Quality Best Practices |
| Standard and Custom Objects | 8% | - Custom Object Creation - Roll-up Summary Fields - Object Relationships (Lookup, Master-Detail) - Standard Object Overview |
| Salesforce Mobile App and Lightning Experience | 6% | - Navigation and UI Customization - Lightning Experience Features - Salesforce Mobile App Configuration |
| Reports and Dashboards | 11% | - Summary Reports and Matrix Reports - Report Types - Scheduling Reports - Joined Reports - Dashboard Components - Report Builder |
| Activity Management and Chatter | 4% | - Chatter Best Practices - Tasks and Events - Chatter Groups and Feeds |
| Organization Setup | 4% | - Lightning Experience vs Classic - Fiscal Year - Currency Management - User Interface - Company Information |
| Sales Cloud Applications | 10% | - Products, Price Books, and Quotes - Sales Cloud Features - Account and Contact Management - Forecasting - Opportunity Management |
| User Setup | 8% | - User Licenses - Role Hierarchy - User Creation and Management - Delegated Authentication - Profile Configuration - Permission Sets |
| Service Cloud Applications | 10% | - Service Cloud Features - Web-to-Case and Email-to-Case - Omni-Channel - Cases and Entitlements - Service Contracts |
| Workflow and Process Automation | 17% | - Process Builder - Flows (Screen Flows, Autolaunched Flows) - Approval Processes - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Workflow Rules |
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NEW QUESTION # 100
The administrator at AW Consulting has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but, is unable to because it is referenced by other functionalities.
Which functionality is preventing the field type from being changed?
Answer: B
Explanation:
Formula fields are types of fields that calculate a value based on an expression or formula that references other fields or constants. Formula fields prevent administrators from changing their field type once they are created because they may be referenced by other functionalities such as reports, validation rules, workflow rules, etc., that depend on their data type and value. If a formula field is referenced by other functionalities, then changing its field type may cause errors or unexpected results. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.htm&type=5
NEW QUESTION # 101
Which Service Cloud and Service Cloud Console Enhancements in Spring 11 are Automatically visible to all Administrators without any setup required?
Answer: A,B,D
Explanation:
Section: Volume I
NEW QUESTION # 102
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirement?
Answer: C
Explanation:
Knowledge articles are documents that provide information or solutions about products, services, or processes in Salesforce. You can use knowledge articles to respond to customers quickly and consistently with accurate information. You can create different types of articles with different templates and fields, such as FAQ articles, troubleshooting articles, how-to articles, etc. To meet the requirement of responding to customers with the top five troubleshooting tips that could help solve their issue, you need to create knowledge articles with those tips and attach them to your email responses or case comments. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_article_types.htm&type=5
NEW QUESTION # 103
The administrator at Ursa Major Solar has created a custom report type and built a report for sales operation team. However, none of the user are able to access the report.
Which two options could cause this issue?
Choose 2 Answers
Answer: B,D
NEW QUESTION # 104
Deleted records will be stored in the Recycle Bin for up to 15 days.
Answer: B
NEW QUESTION # 105
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