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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Service Value System25%- Continual Improvement
- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
- Purpose and components of the Service Value System
- Governance
ITIL Practices25%- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
- Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
ITIL Guiding Principles15%- Think and work holistically
- Optimize and automate
- Start where you are
- Progress iteratively with feedback
- Focus on value
- Keep it simple and practical
- Collaborate and promote visibility
Key Concepts of Service Management20%- Value, outcomes, costs and risks
- Products and services
- Service relationships: service providers, consumers, stakeholders
Key Concepts of ITIL 415%- Organizations, people and culture
- Information and technology
- Partners and suppliers
- Value streams and processes

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EXIN ITIL 4 Foundation Sample Questions (Q208-Q213):

NEW QUESTION # 208
Which service level metrics are BEST for measuring user experience?

Answer: D


NEW QUESTION # 209
Which of the four dimensions includes the knowledge bases needed to deliver and manage services?

Answer: C


NEW QUESTION # 210
What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues?

Answer: B


NEW QUESTION # 211
What is the MOST LIKELY reason that incident management would need a temporary team to work together?

Answer: C


NEW QUESTION # 212
Which value chain activity ensures that ongoing service activity meets user expectations?

Answer: A


NEW QUESTION # 213
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