Certified-Business-Analyst Exam Questions And Answers - Reliable Certified-Business-Analyst Exam Materials

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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Topic 1: Solution Assessment and Validation- Testing and feedback
  • 1. User acceptance testing support
    • 2. Feedback incorporation
      - Solution evaluation
      • 1. Validate solution requirements
        • 2. Assess alignment with business needs
          Topic 2: Requirements Gathering and User Stories- Requirements elicitation techniques
          • 1. Document analysis
            • 2. Workshops and interviews
              - User stories and acceptance criteria
              • 1. Writing effective user stories
                • 2. Defining acceptance criteria
                  Topic 3: Agile Methodology in Business Analysis- Backlog and sprint participation
                  • 1. Supporting sprint planning
                    • 2. Prioritizing backlog items
                      - Agile principles
                      • 1. Collaboration in agile teams
                        • 2. Iterative development concepts
                          Topic 4: Customer and Business Analysis- Stakeholder identification and engagement
                          • 1. Elicit business needs from stakeholders
                            • 2. Identify key stakeholders and their roles
                              - Business process understanding
                              • 1. Identify process gaps and inefficiencies
                                • 2. Analyze current business processes

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                                  Salesforce Certified Business Analyst Exam Sample Questions (Q263-Q268):

                                  NEW QUESTION # 263
                                  Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
                                  "As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?

                                  Answer: B

                                  Explanation:
                                  Explanation
                                  A definition of done is a set of criteria that determines when a user story is completed and ready for deployment. It typically includes technical, functional, and quality aspects of the userstory, such as code quality, unit testing, documentation, performance, security, and usability. One possible definition of done for this user story is "The Candidate Status field can be updated." This criterion checks if the functionality of updating the candidate's submission progress is working as expected and meets the user's need.
                                  References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/define-done


                                  NEW QUESTION # 264
                                  Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. , Which action should the BA take during the meeting?

                                  Answer: A

                                  Explanation:
                                  Explanation
                                  A capability model is a high-level representation of what a business does or needs to do in order to achieve its goals and objectives. A capability model can help a business analyst review the key process areas that were used for NA team with APAC team so they can scope their priorities for overall business improvement. A capability model can also help identify gaps or overlaps between different regions or teams.
                                  References:
                                  https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/cre
                                  https://www.bain.com/insights/management-tools-capability-sourcing/


                                  NEW QUESTION # 265
                                  A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
                                  What are the top three benefits of creating a process map?

                                  Answer: B


                                  NEW QUESTION # 266
                                  During a sprint grooming session for the Sales Cloud implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted.
                                  Which location should the business analyst move this item to?

                                  Answer: C

                                  Explanation:
                                  The business analyst should move this item to the definition of done. The definition of done is a set of criteria that must be met before a user story or sprint can be considered complete or ready for release. The definition of done helps to ensure quality, consistency, and transparency across the project team. The step "Code Review by Technical Architect" is not part of the acceptance criteria for a specific user story, but rather a general requirement that applies to all user stories or sprints. References:
                                  https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories


                                  NEW QUESTION # 267
                                  Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
                                  Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?

                                  Answer: A


                                  NEW QUESTION # 268
                                  ......

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