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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities
Security and Compliance	- Authentication and access controls - Data retention and compliance settings
Workspace Administration	- Slack workspace setup and configuration - User provisioning and identity management
Integrations and App Management	- Slack app installation and management - Salesforce and third-party integrations
Channel and Collaboration Management	- Messaging and collaboration features - Channel structure and governance

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Salesforce Certified Slack Administrator Sample Questions (Q98-Q103):

NEW QUESTION # 98
You're a Workspace Owner at Acme Inc.
You notice that the #help-benefits channel receives a large number of off-topic payroll requests.
In which two ways can you help address this issue?
(Choose 2 answers.)

A. Encourage channel owner(s) from the benefits team to add members of the payroll team to #help- benefits to respond to each payroll request.
B. Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.
C. Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.
D. Work with the benefits team to set a clear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.
E. Use the share feature in Slack to notify the payroll team of each request that has been posted in the
#help-benefits channel via direct message (DM).

Answer: C,D

Explanation:
Slack recommends:
"Setting a clear channel topic and pinned posts help define scope, and creating dedicated channels (like #help- payroll) directs users to the right place without overloading unrelated channels." Manually redirecting (A, C) or adding payroll staff into a benefits channel (D) doesn't address root cause or improves structure.
(Reference: Slack Administration Study Guide - Channel Organization Best Practices)

NEW QUESTION # 99
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?

A. Train everyone on how to create Slack integrations.
B. Connect tools they are already using, like Google Calendar or Box, to Slack.
C. Allow employees to install social apps, like Giphy, that will help attract new Slack members.
D. Show employees how they can request new apps to be installed in Slack.

Answer: B

Explanation:
Slack's recommendation for increasing adoption and productivity states:
"Connect existing tools that users are already familiar with to Slack, so they immediately see value without needing extensive new training." This approach enhances workflows and familiarity, without adding a heavy burden of learning or complex processes.
(Reference: Slack Administration Study Guide - Accelerating Slack Productivity with Integrations)
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NEW QUESTION # 100
A finance team wants to nominate a team member to be a Slack Workspace Admin.
Which team member's prior experience would make them the optimal candidate for this role?
(Select the best answer)

A. The candidate relies on Slack in their day-to-day role and frequently asks the IT team questions about Slack features.
B. The candidate encourages Slack etiquette in channels and frequently answers Slack-related questions from colleagues. They provide feedback to the current Workspace Admins on Slack settings and policies at the company.
C. The candidate worked closely with the finance team to set up and request Slack Connect channels with external partners. They also helped design the process for approving Slack Connect channel requests at the company.
D. The candidate has experience creating custom integrations to improve the onboarding process for the company's new hires.

Answer: B

Explanation:
Slack recommends that:
"Workspace Admins should be knowledgeable about Slack best practices, support user adoption, enforce etiquette, and provide feedback on policies." The candidate in A already demonstrates leadership in Slack usage, policy understanding, and peer support. B focuses on technical integration (more developer-like), C focuses on Slack Connect specifics (not general admin readiness), and D describes a user who needs support rather than offering it.
(Reference: Slack Administration Study Guide - Choosing Workspace Admins)
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NEW QUESTION # 101
You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user asks to access channel history from more than 18 months ago, but the retention policy was set at one year.
Will it be possible for you to recover the data?
(Select the best answer.)

A. Yes, because Slack's disaster recovery policy and business continuity plan provide backups that organizations on the Slack Pro plan can access upon request from Org Admins.
B. Yes, because Slack employs multi-factor authentication for all administrative access to systems. Slack can access channel history upon request from Org Admins.
C. No, because customer data is removed immediately upon expiration of message retention. Slack deletes all information from production systems at that time.
D. No, because this company is in a territory affected by GDPR. Slack is legally not allowed to provide this data after the retention date has passed.

Answer: C

Explanation:
According to Slack's data retention policies:
"When a message retention policy is applied and messages reach their expiration, Slack permanently deletes the messages from production systems, and recovery is not possible." Slack's business continuity plans and MFA security are unrelated to data retrieval for expired content. GDPR (C) impacts retention requirements but the critical reason for non-recovery is Slack's deletion behavior (D).
(Reference: Slack Administration Study Guide - Message Retention and Data Deletion Policy)
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NEW QUESTION # 102
You're a Workspace Primary Owner for a Slack Pro workspace.
App requests from users are overwhelming.
You decide to create an app approval process.
Which two questions should you ask requestors during the app approval process?
(Choose 2 answers.)

A. What is the urgency level for the app request?
B. Are competitors using the requested app?
C. Does the app require a license?
D. Does the app support Enterprise Key Management (EKM)?
E. Does the app support Data Loss Prevention (DLP)?

Answer: A,C

Explanation:
Slack's best practices for app approval workflows recommend:
"Gather information on licensing requirements and urgency to prioritize app approvals and ensure security reviews align with business needs." Asking about DLP (A) and EKM (C) are technical security details assessed by IT or Security, not by the requestor. Competitor usage (B) is irrelevant to Slack security or approval decisions.
(Reference: Slack Administration Study Guide - Managing App Approvals)

NEW QUESTION # 103
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