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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fulfilment & Provisioning | 20% | - Resource pool management - Service activation processes - Inventory and allocation - Fulfilment order orchestration |
| Topic 2: Product Catalog Management | 15% | - Service characteristics and resource specifications - Defining products and services - Offerings and pricing strategies |
| Topic 3: Analytics & Reporting | 15% | - Key metrics and dashboards - Reporting for operations and finance - Communications Cloud analytics capabilities |
| Topic 4: Salesforce Communications Cloud Overview | 10% | - Use cases and customer benefits - Core components and architecture - Communications Cloud value proposition and capabilities |
| Topic 5: Billing & Revenue Management | 20% | - Revenue recognition concepts - Usage-based billing - Invoice generation and management - Billing architecture and processes |
| Topic 6: Order Management | 20% | - Pricing and bundled offerings - Product catalog management - Order lifecycle management - Omni API and Order Capture |
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NEW QUESTION # 73
An ABC telecom customer requested a change to their existing services which resulted in new set of assets.
At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?
Answer: C
Explanation:
To manage the lifecycle of assets over time, including changes to services and contracts, the Subscription object (D) in Salesforce Communications Cloud is most appropriate. This object tracks the customer ' s subscribed services, including any changes or modifications, providing a comprehensive view of the asset lifecycle.References:Salesforce Communications Cloud documentation on the Subscription object and asset lifecycle management.
NEW QUESTION # 74
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.
Answer: D
NEW QUESTION # 75
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?
Answer: B
NEW QUESTION # 76
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
Answer: B,C
Explanation:
To support manual tasks efficiently and reduce errors, implementing a manual orchestration item assigned to the technician with an OmniScript for detail entry (B), and employing a push orchestration item also configured with an OmniScript (D), are effective. These approaches provide structured interfaces for technicians to input required information directly, enhancing accuracy and integration with fulfillment systems.References:Salesforce Industries Order Management documentation on orchestration items and OmniScripts.
NEW QUESTION # 77
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
Answer: A,C
Explanation:
To drive down operational costs, harmonizing business processes to reduce complexity (C) and assessing the entire architecture to identify applications that can be decommissioned (D) are strategic actions. These approaches streamline operations and leverage the efficiencies of Salesforce Communications Cloud, reducing reliance on highly customized legacy systems.References:Best practices for digital transformation and Salesforce implementation strategies.
NEW QUESTION # 78
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