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| Section | Weight | Objectives |
|---|---|---|
| Collaboration with Stakeholders | 23% | - Select appropriate communication and analysis techniques - Identify stakeholders and build effective relationships - Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups |
| Development Support and User Acceptance | 12% | - Support development teams with clarification - Define and plan user acceptance testing - Evaluate test results and confirm solution meets requirements - Document lessons learned and feedback |
| Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories - Engage stakeholders to elicit, validate, and prioritize requirements |
| Customer Discovery | 17% | - Assess current state of Salesforce usage - Analyze environment and identify constraints/opportunities - Identify business goals, strategies, and challenges - Align Salesforce capabilities with business needs - Understand role of Business Analyst in implementation lifecycle |
| Business Process Mapping and Optimization | 12% | - Map existing business processes - Validate process designs with stakeholders - Design optimized processes aligned with Salesforce - Identify improvement opportunities |
| User Stories and Acceptance Criteria | 18% | - Define components of a well-formed user story - Manage and maintain user story documentation - Write clear, testable acceptance criteria |
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NEW QUESTION # 214
Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.
What is the benefit of creating user stories when documenting project requirements?
Answer: B
Explanation:
User stories are short descriptions of a feature or functionality from the perspective of an end user. They follow the format "As a <who>, I want <what>, so that <why>". The who is the user role or persona who will benefit from the feature or functionality. The what is the feature or functionality that the user wants or needs.
The why is the benefit or value that the user will get from the feature or functionality. User stories help translate requirements in a way that shows a product's value to the end user and helps prioritize and validate them. User stories do not provide specific details about a product early in the development lifecycle because they are usually high-level and flexible. User stories do not decrease the need for collaboration within a product team throughout the project because they require constant communication and feedback among stakeholders, developers, and testers. References: 1 https://parquet.dev/a-guide-to-salesforce-user-acceptance- testing/
NEW QUESTION # 215
During a discovery workshop, it was identified that the solution needs to meet all legal accessibility standards (for example, ADA, Section 508, WCAG, etc.).
How should a business analyst document this need and ensure it is applied universally across the solution?
Answer: B
Explanation:
Legal accessibility standards fall under non-functional requirements (NFRs), which define system constraints or quality attributes:
Applicability: NFRs like accessibility apply universally to the solution, ensuring compliance with ADA, Section 508, and WCAG standards, as mandated for many Salesforce projects.
Consistency Across Features: Documenting accessibility as an NFR ensures the requirement is enforced universally and is not tied to specific functional user stories.
Industry Alignment: Salesforce emphasizes capturing non-functional needs to meet legal and organizational standards effectively.
NEW QUESTION # 216
A cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Serval users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have located they access existing systems with only username and password.
Answer: B
NEW QUESTION # 217
Cloud Kicks (CK) wants to incorporate a credit check process to verify prospects in Sales Cloud. CK asks the business analyst (BA) to identify which stage of the sales process that the credit check should be embedded.
What should the BA do to meet the requirement?
Answer: B
Explanation:
Creating a process map is the most effective approach to identify the appropriate stage in the sales process for embedding the credit check:
Visualization of the Sales Workflow: A process map provides a step-by-step representation of the sales process, making it easier to pinpoint where the credit check should be integrated.
Alignment with Business Flow: By mapping the process, the BA can collaborate with stakeholders to ensure the credit check aligns with other sales activities and does not introduce unnecessary delays.
Salesforce Best Practices: Salesforce emphasizes understanding and documenting workflows to ensure any enhancements, such as credit checks, fit seamlessly into existing processes.
NEW QUESTION # 218
Of the following Locale Settings, select which one CANNOT be selected when creating a new user.
Answer: B
Explanation:
Working Hours is not a Locale Setting that can be selected when creating a new user. Working Hours are set at the organization level or at the resource level for scheduling purposes. Time Zone, Language, and Locale are Locale Settings that can be selected when creating a new user. References: https://help.salesforce.com/s
/articleView?id=sf.users_add.htm&type=5
NEW QUESTION # 219
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