Salesforce-Communications-Cloud Formal Test - Latest Salesforce-Communications-Cloud Test Prep

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Order Management	20%	- Product catalog management - Omni API and Order Capture - Pricing and bundled offerings - Order lifecycle management
Topic 2: Billing & Revenue Management	20%	- Invoice generation and management - Usage-based billing - Revenue recognition concepts - Billing architecture and processes
Topic 3: Analytics & Reporting	15%	- Communications Cloud analytics capabilities - Key metrics and dashboards - Reporting for operations and finance
Topic 4: Salesforce Communications Cloud Overview	10%	- Core components and architecture - Use cases and customer benefits - Communications Cloud value proposition and capabilities
Topic 5: Product Catalog Management	15%	- Defining products and services - Offerings and pricing strategies - Service characteristics and resource specifications
Topic 6: Fulfilment & Provisioning	20%	- Service activation processes - Resource pool management - Inventory and allocation - Fulfilment order orchestration

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q14-Q19):

NEW QUESTION # 14
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
B. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
C. Ensure platform events mode is enabled
D. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources

Answer: A,C

NEW QUESTION # 15
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A. Implement the router condition logic in the integration layer as callout task
B. Use action type from fulfillment request lines in the callout condition task
C. Implement the router condition logic within decomposition layer with more conditions.
D. Map all relevant information to the Customer Facing Service (CFS)
E. Use the Action type from Order items to the Decomposition Relationship Conditions.

Answer: C

NEW QUESTION # 16
ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A. Use an on-demand data pull from communication cloud using REST API from servicer assurance
B. Use industry order management to inform the assurance platform as a part of the orchestration plan
C. Use a Bulk API connector via middleware
D. Use platform events and GetAsset API

Answer: B

NEW QUESTION # 17
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A. Are there customer specific offerings?
B. Can we rationalize products to a smaller number?
C. Which of the products are inactive?
D. Which of the provided products are still actively sold?

Answer: C,D

Explanation:
When migrating product data from a legacy system to Salesforce Communications Cloud, it ' s essential to identify inactive products (A) and those still actively sold (D) to ensure that only relevant and current products are included in the new system. This rationalization helps streamline the product catalog and ensures that the migrated data aligns with current businessneeds.References:Salesforce product catalog management best practices and data migration guidelines.

NEW QUESTION # 18
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
B. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
C. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
D. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
E. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

Answer: C,D,E

NEW QUESTION # 19
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