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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design | 19% | - Design scalable, maintainable solutions - Account and contact models for education - Security, sharing, and access design |
| Topic 2: Domain Expertise | 18% | - Recruitment, admissions, student experience, advancement, alumni relations - Education Cloud capabilities and use cases - Education industry processes and needs |
| Topic 3: Analytics and Reporting | 7% | - Reports, dashboards, and analytics for education - Leverage Salesforce reporting features |
| Topic 4: Implementation Strategies and Best Practices | 18% | - Change management and adoption - Configuration vs customization - Project lifecycle: plan, gather requirements, design, build, test, deploy, optimize |
| Topic 5: Integration and Data Management | 16% | - External systems and third-party apps - Integration methods and tools - Data quality, deduplication, governance |
| Topic 6: Education Data Architecture (EDA) | 22% | - Data migration and integration considerations - Relationships, data integrity, extending EDA - EDA data model, standard and custom objects |
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NEW QUESTION # 65
A university is implementing a student community and rolling it out to 20,000 students. The IT manager is concerned about the large increase in users accessing the system at any one time.
Which step should the consultant recommend?
Answer: A
Explanation:
When a university is rolling out a student community to a large number of users, it is essential to ensure that the system can handle the increased load. Salesforce has governor limits that regulate the usage of resources to ensure the platform's stability and performance. The consultant should recommend identifying areas that may impact these governor limits, such as data storage, API calls, and processing limits. By understanding and planning for these limits, the university can optimize its implementation and avoid potential issues.
Reference:
Salesforce Governor Limits
Best Practices for Managing Governor Limits
NEW QUESTION # 66
A university is planning an enterprise wide implementation of the Education Data Architecture (EDA). It has asked the consultant do an analysis of standard functionality in EDA to identify additional apps it may need to purchase.
What is a standard feature of EDA?
Answer: B
Explanation:
Address Management is a standard feature of EDA that the consultant can mention as part of the analysis of standard functionality in EDA. Address Management is a feature that allows the consultant to store multiple addresses for a Contact or an Account, and specify which address is current, seasonal, or preferred. Address Management also provides reports and dashboards that show address verification status and address changes. Student Advising, Event Management, and Degree Auditing are not standard features of EDA, but rather additional solutions or apps that may need to be purchased. Reference:
https://powerofus.force.com/s/article/EDA-Addresses
https://powerofus.force.com/s/article/EDA-Data-Dictionary
NEW QUESTION # 67
The School of Engineering is interested in a Salesforce email marketing tool that scores email activity from campaigns and mass communications, as well as individual emails sent from recruiters. Recruiters want the flexibility to send emails from their Outlook account or from Salesforce. The marketing director wants recruiters to use branded email templates.
Which solution should the consultant recommend?
Answer: C
Explanation:
Email Studio is a Salesforce email marketing tool that allows users to create, send, and track personalized email campaigns and mass communications1. Email Studio also provides features such as email scoring, which measures the engagement level of each email recipient based on their actions, such as opening, clicking, or unsubscribing2. Salesforce Inbox is a Salesforce tool that integrates email applications such as Outlook with Salesforce, allowing users to access CRM data and features from their email inbox3. Salesforce Inbox also enables users to send emails from their Outlook account or from Salesforce using branded email templates4.
Account Engagement is a Salesforce tool that provides insights and recommendations for sales reps to engage with their accounts based on AI analysis of email activity, web activity, and CRM data5. However, Account Engagement is not an email marketing tool that can score email activity from campaigns and mass communications. Salesforce Engage is a Salesforce tool that allows users to create personalized email campaigns using Marketing Cloud templates and track the responses in real time6. However, Salesforce Engage does not integrate with Outlook or allow users to send emails from their email inbox.
Reference:
1: Email Studio Overview - Salesforce
2: Email Scoring Basics - Salesforce
3: Salesforce Inbox Overview - Salesforce
4: Use Email Templates in Inbox - Salesforce
5: Account Engagement Overview - Salesforce
6: Engage Campaigns Overview - Salesforce
NEW QUESTION # 68
A business school plans a phased Salesforce implementation for its MBA program, Executive Education, Career Advising, and ..
* Executive Education data is largely managed in its own system
* The MBA program is managed in a custom admission system that is integrated will the student information System (SIS)
* Career Advising and Alumni Relations share systems with other university departments
* The consultant has recommended a "crawl, walk, run" strategy
Which department should the consultant recommend for the initial "crawl" phase?
Answer: A
Explanation:
The MBA program is the best candidate for the initial "crawl" phase because it already has a custom admission system that is integrated with the SIS, which can be leveraged for Salesforce implementation. Executive Education data is largely managed in its own system, which may require more complex integration or migration. Career Advising and Alumni Relations share systems with other university departments, which may involve more stakeholders and dependencies. Reference:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-implementation
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-integrations
NEW QUESTION # 69
A consultant has been working with a university to build a new student services solution using Salesforce. The consultant is preparing for User Acceptance Testing.
Which item should be excluded from the testing scope?
Answer: A
Explanation:
User experience in production should be excluded from the testing scope for User Acceptance Testing. User Acceptance Testing is a phase of testing that involves end users validating the functionality and usability of the solution in a sandbox environment that mimics the production environment. User Acceptance Testing should not include testing user experience in production, because this can affect live data and operations, and introduce errors or risks. Large data volumes, data load simulation, and average versus peak performance should be included in the testing scope for User Acceptance Testing, because they can help evaluate the performance and scalability of the solution under different scenarios and conditions. Reference:
https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/test-your-applications
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
NEW QUESTION # 70
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