CIS-ITSM최고품질덤프샘플문제다운, CIS-ITSM퍼펙트최신덤프모음집

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ServiceNow CIS-ITSM Exam Syllabus Topics:

SectionWeightObjectives
Configuration Management (CMDB)10-15%- CMDB fundamentals
  • 1. CI data quality and reconciliation
  • 2. Discovery integration
  • 3. CI classes and relationships
Reporting and Analytics5-10%- Performance analytics for ITSM
  • 1. Real-time reporting capabilities
  • 2. Dashboard creation
  • 3. Metric definition and KPI setup
Problem Management10-15%- Problem workflow and states
  • 1. Linking incidents to problems
  • 2. Known error database (KEB)
  • 3. Problem categorization and prioritization
Service Level Management10-15%- SLA definitions and metrics
  • 1. SLA reporting and dashboards
  • 2. SLA configuration in ServiceNow
  • 3. SLA timers and pause conditions
ServiceNow Platform Fundamentals15-20%- ServiceNow architecture and UI navigation
  • 1. Configuration and customization basics
  • 2. Application Navigator and search capabilities
  • 3. Lists, forms, and UI policies
Knowledge Management5-10%- Knowledge base structure
  • 1. Article types and workflows
  • 2. Search and publication
  • 3. Integration with incidents and problems
Asset Management Integration5-10%- Hardware and software asset tracking
  • 1. Asset lifecycle management
  • 2. CI to asset relationship
  • 3. Lease and warranty management
Incident Management15-20%- Incident creation and management
  • 1. SLA configuration and monitoring
  • 2. Incident states and workflow
  • 3. Assignment rules and escalation
- Integration with other processes
  • 1. Problem management linkage
  • 2. Change management connection
  • 3. Knowledge base integration
ITSM Framework and Setup20-25%- ITSM Pro functionality and capabilities
  • 1. ITSM license requirements
  • 2. Baseline configuration
  • 3. Process activator features
- Service catalog and service offerings
  • 1. Variable sets and question blocks
  • 2. Catalog configuration
  • 3. Workflow editor for catalog items
Change Management15-20%- Change calendar and planning
  • 1. Implementation plan creation
  • 2. Change calendar configuration
  • 3. Conflict detection
- Change request lifecycle
  • 1. Change models and categories
  • 2. Approval workflows and routing
  • 3. Risk assessment and CAB scheduling

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최신 CIS-Service Management CIS-ITSM 무료샘플문제 (Q102-Q107):

질문 # 102
The change management lifecycle steps, in order, include:

정답：D


질문 # 103
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers

정답：B,C

설명：
The correct selection is A, B because A. On Incident Properties, for CIose Open Incident Tasks when Incident is closed or canceled, select Yes; B. Enable system property com snc incident.incidenttask closure. Incident Management is designed to restore normal service operation as quickly as practical while maintaining accurate routing, communication, categorization, and lifecycle data. Baseline configuration relies heavily on the Incident table, Incident Properties, assignment logic, views, inbound email processing, roles, and integrations with Knowledge, Problem, Change, and the CMDB. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. C.
Edit system property com.snc incident autoclose based on resolved_at; D. On Incident Properties, for Autoclose Incident Tasks, select Yes. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.


질문 # 104
Poorly managed and unplanned Changes often create high volumes of _________?

정답：B


질문 # 105
What is the name of namespace of the Service Catalog API?

정답：B


질문 # 106
Which of the following service catalogs are available OOTB as demo data? (Choose two.)

정답：B,C


질문 # 107
......

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