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| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solution Product Configuration | 36% | - Service Cloud and Experience Cloud setup for citizen services - Configure OmniStudio components for public sector workflows - Action plans, automation, and business rules implementation - Security, sharing, and compliance configuration |
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Governance and compliance considerations - Data management, scalability, and quality assurance - Deployment methodology and change management - Solution design and requirements mapping |
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Grants management and program administration - Licensing, permitting, and inspection management - Employee experience and emergency response capabilities - Document processing, eSignature, and reporting tools - Core architecture and data model |
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NEW QUESTION # 94
The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected.
What configuration should the Technical Consultant perform to assist with meeting this requirement?
Answer: B
Explanation:
Employee Experience and HR-service processes commonly use the Case object to represent sensitive employee requests, including HR, workplace, and employee-support matters. Because these cases can contain confidential personal or employment information, the appropriate baseline sharing model is to restrict access and then selectively grant it to authorized personnel.
Salesforce ' s Employee Concierge configuration explicitly sets the organization-wide default for the Case object to Private. This establishes the most restrictive standard access level and ensures that unrelated users don ' t automatically gain visibility into HR cases. Organization-wide defaults form the foundation of Salesforce record-level security. When Case is Private, the record owner and users who receive access through appropriate sharing mechanisms, queues, role hierarchy behavior, teams, or administrative privileges can access the case as configured. This supports least-privilege handling of employee information. Mirroring the organization chart into the role hierarchy could unintentionally widen access to confidential cases and does not itself secure HR data. Disabling approval processes has no direct relationship to record confidentiality. Likewise, the key security control required here is establishing Private OWD rather than relying on a hierarchy configuration as the primary protection.
Study Guide References: Employee Experience for Public Sector; HR Service; Case Security; Organization- Wide Defaults; Least-Privilege Record Access.
NEW QUESTION # 95
A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI). What are two different Salesforce security tools that can be used to meet this requirement?
Answer: A,B
Explanation:
Field Audit Trail and Platform Encryption are two different Salesforce security tools that can be used to meet the requirement of storing protected health information (PHI). Field Audit Trail allows government agencies to track changes to sensitive data fields over time and set retention policies for field history data. Platform Encryption allows government agencies to encrypt sensitive data at rest while preserving critical platform functionality. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design
/secure-data-with-platform-encryption
NEW QUESTION # 96
A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings.
How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?
Answer: B
Explanation:
Salesforce's official restriction-of-processing guidance directly addresses this scenario. When an organization no longer needs a person's data but must preserve it because the person is involved in a legal proceeding, Salesforce recommends exporting the data for retention and then deleting the person's data from Salesforce . This preserves the required historical evidence while preventing normal Salesforce processing of the retained information.
This distinction is important. Merely making Salesforce records invisible to ordinary users does not necessarily stop automated processing, integrations, background services, reporting, analytics, or administrative access. Therefore, option C does not provide the same level of processing restriction.
Salesforce provides the same guidance for constituent-oriented scenarios: if a constituent no longer engages with an organization but requests preservation because of potential legal proceedings while also requesting that processing stop, export the data and delete the Salesforce records.
Modern implementations with Privacy Center can also use Privacy Hold for defined legal-retention policies, but that is an additional licensed capability and isn't an option in this question.
Verified correction: the Set 2 screenshot marks C; official Salesforce restriction-of-processing documentation supports D .
Study Guide Reference: Agentforce Public Sector Implementation Strategies and Best Practices - data privacy; restriction of processing; retention; legal proceedings; data export and deletion.
NEW QUESTION # 97
A customer wants to view multi- level data related to an Account, such as all the inspections performed and the regulatory violations found. They want to see this on the Account page layout. What solution should the technical consultant use?
Answer: B
Explanation:
Use a Lightning Web component. This answer fits because the requirement is about the specific platform mechanism named in the option, not a nearby workaround.
The Core Concept Explained: Inspection Management relies on a chain of reusable metadata and transaction records. Assessment definitions, visits, inspection results, and violations each serve a different purpose in the compliance lifecycle.
Step-by-Step Technical Analysis: Model the inspection lifecycle from the originating application to the Visit, assessment indicators, results, signatures, and any generated violations. Configure the reusable inspection metadata before inspectors begin work, then test a pass, fail, and issue scenario to confirm downstream records and regulatory references are created correctly. Build a Lightning Web Component when the view needs custom hierarchy, aggregation, and layout beyond standard related lists.
Why the Incorrect Options Are Wrong: B adds a custom build path and increases lifecycle, security, and upgrade effort when a packaged or declarative capability already supports the requirement. C may look related, but it does not place the logic in the correct declarative Public Sector or OmniStudio configuration layer. D may look related, but it does not place the logic in the correct declarative Public Sector or OmniStudio configuration layer.
NEW QUESTION # 98
When configuring an Inspection, the administrator wants a Violation record to be automatically generated when an Inspector indicates that a standard requirement failed or an issue was identified.
What is the recommended approach for configuring the Inspection to achieve this requirement?
Answer: D
Explanation:
Public Sector provides native declarative configuration for creating a regulatory code violation when an inspector records a failing assessment result. The relevant field is currently documented as the Assessment Question Status field on the Inspection Assessment Indicator object. Its standard values include Pass, Fail, NA, and Issue.
Salesforce instructs administrators to edit the applicable status value-specifically Fail-and designate it as a Violation. When an inspector then selects that status during inspection execution, Public Sector automatically creates a Regulatory Code Violation record for the assessment indicator. This mechanism is explicitly included in the standard Public Sector inspections setup sequence. Salesforce identifies configuring an Assessment Question Status to automatically create a violation as a standard inspection configuration activity alongside regulatory codes, assessment indicator definitions, assessment tasks, inspection types, and violation types. A custom autolaunched Flow would duplicate platform functionality and introduce unnecessary maintenance. Violation Types categorize violations but do not replace the status-based trigger used to create the violation automatically. Action Plan Templates define the inspection tasks rather than the result-to- violation conversion behavior.
Study Guide References: Inspection Assessment Indicator; Assessment Question Status; Regulatory Code Violation; Assessment Indicator Definitions; Inspection Configuration.
NEW QUESTION # 99
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