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ServiceNow CIS-ITSM Exam Syllabus Topics:

Section	Objectives
Topic 1: Change Management	- Approval and risk management - Change types and workflows
Topic 2: Knowledge Management	- Publishing and lifecycle processes - Knowledge article creation and governance
Topic 3: ITSM Foundation and Platform Concepts	- ITSM application overview - ServiceNow platform architecture and navigation
Topic 4: ITSM Reporting and Performance	- Metrics and KPI tracking - Basic reporting and dashboards
Topic 5: Request Fulfillment and Service Catalog	- Request lifecycle management - Catalog items and workflows
Topic 6: Problem Management	- Problem identification and root cause analysis - Known errors and workarounds
Topic 7: CMDB and Service Mapping Concepts	- Service dependencies overview - CMDB structure and relationships
Topic 8: Incident Management	- SLAs, assignments, and escalation - Incident lifecycle and configuration

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最新的 CIS-Service Management CIS-ITSM 免費考試真題 (Q149-Q154):

問題 #149
Which three statements are correct about change sets? (Choose three.)

A. When a component is added to a change set, all dependent components automatically get added.
B. There is a feature that allows the user to validate a change set before deploying it.
C. When a change set is deployed to production, by default, all unmanaged Apex tests will automatically be run.
D. When custom fields are added to a change set, field-level security is automatically included.
E. To use change sets, at least one inbound and one outbound connection must exist.

答案：B,C,E

問題 #150
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

A. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
B. Create an Access control to hide the unnecessary CIs from the itil users
C. Make a show/hide UI action to show only the desired CIs to the itil users
D. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted

答案：D

問題 #151
Configuration items can be created via the change management process.

A. False
B. True

答案：B

解題說明：
Explanation
Creating CI can be done in any of the following ways:
1. Manual creation via the Configuration application modules
2. Via service catalog fulfillment processes
3. Import from external source
4. Integration with 3rd party systems
5. Automated discovery tool(s)
6. Creation triggered from asset management
7. Via change management process

問題 #152
Which of the following record types would you use in order to set up a new hired employee?

A. Content Item
B. Catalog Item
C. Order Guide
D. Record Producer

答案：C

解題說明：
Because setting up a new hired employee involves serveral requests like getting a laptop, installing software, ...etc and Order Guide should be used to combine several requests.

問題 #153
On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?

A. Create a Validation Script and associate it to the item
B. Create a Catalog Client UI Policy that triggers on Load of the Item
C. Create a Business Rule that runs on Insert or Update of the Item
D. Create a Catalog Client Script that triggers on Submit of the Item

答案：D

解題說明：
Explanation/Reference:

問題 #154
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ServiceNow 認證對於具體IT工作職位提供了一個嚴格的技術資格評定方法(筆試或/和操作考試)。對於雇員來說，增加了更多事業機會，對於雇主來說，意味著更強的競爭力。CIS-ITSM 認證的特色在於基於工作職責的技術綱要，該綱要為使你在你的特定IT領域脫潁而出需要掌控的技術提供了明確又合理的標準。ServiceNow CIS-ITSM 的認證在業界具有很強的權威性，是IT界認可並仰慕的一種專業技術認證。目前 ServiceNow 的熱門認證有 CIS-ITSM 等！

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