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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Ecosystem | 32% | - How companies use Salesforce - Salesforce roles and career paths - Learning resources and Salesforce skill development - Salesforce Customer 360 products and use cases |
| Topic 2: Data Model | 25% | - Data visibility and sharing mechanisms - Data integrity tools and controls - Standard objects (Account, Contact, Lead, Opportunity, Case) |
| Topic 3: Navigation | 28% | - Where customization occurs in Salesforce - Locating and accessing information in Salesforce |
| Topic 4: Reports & Dashboards | 15% | - Reports concepts and types - Dashboards concepts and usage |
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NEW QUESTION # 36
A Salesforce associate tries to create a new user in a sandbox using Astrogetdoudy.org as the username and it fails.
What is the problem with creating the Astro3getcloudy.org' username?
Answer: A
Explanation:
The problem with creating the Astrogetdoudy.org username is that Salesforce usernames must be unique across all Salesforce orgs and that one is already in use. Salesforce usernames are global identifiers that allow users to log in to any Salesforce org or instance. Therefore, usernames cannot be duplicated or reused by different users
NEW QUESTION # 37
Get Cloudy Consulting (GCC) wants to migrate to Salesforce as its business continues to grow. GCC's needs include:
Communicating available products and services to its prospective customers Improving its sales pipeline forecast and management quarterly revenue goals Offering support to customers through its website, consider for implementation?
Answer: B
Explanation:
The Salesforce products that best suit GCC's needs are Sales Cloud, Service Cloud, and Marketing Cloud. Sales Cloud helps GCC communicate its products and services to its prospective customers, improve its sales pipeline forecast and management, and achieve its quarterly revenue goals6. Service Cloud helps GCC offer support to customers through its website, phone, email, chat, and social media channels7. Marketing Cloud helps GCC create personalized customer journeys across email, mobile, social, web, and more
NEW QUESTION # 38
A Salesforce associate has received a request to create new users for a group of new employees.
Where can the associate check the number of licenses available to be assigned to the new employees
Answer: B
Explanation:
The company information page shows the number of licenses available to be assigned to the new employees, as well as other details about the organization.
NEW QUESTION # 39
What should the account owner at Get Cloudy Consulting use to learn the sum of the amount for each opportunity?
Answer: A
Explanation:
A roll-up summary field is a field on the parent object that calculates the sum, average, min, or max of a field on the child records. It can be used to learn the sum of the amount for each opportunity related to an account.
NEW QUESTION # 40
Get Cloudy Consulting is rolling out Salesforce to its organization. New users may have different access requirements base on department.
What should be recommended to allow new users the correct access based on their department's requirements?
Answer: B
Explanation:
Permission sets are used to grant additional access to users based on their functional or departmental needs.
Role hierarchy is used to grant access to records based on the user's position in the organization. Individual profiles are used to define the baseline access for users based on their license type and job function.
NEW QUESTION # 41
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