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SAP C_C4HCX Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Data and Governance	15%	- Data analytics and insights - Compliance and data privacy - Customer data management and identity
Topic 2: Solution Architecture Fundamentals	15%	- Architecture principles and methodologies - Customer Experience strategy and design
Topic 3: Intelligent Enterprise and Innovation	10%	- AI and automation in CX solutions - Emerging technologies and roadmap
Topic 4: SAP Customer Experience Portfolio Overview	20%	- SAP Commerce Cloud - SAP Sales Cloud - SAP Customer Data Cloud - SAP Service Cloud - SAP Marketing Cloud / Emarsys
Topic 5: Integration and Extensibility	25%	- Data flow and system connectivity - Extensibility options and best practices - SAP Business Technology Platform (BTP) integration - SAP Integration Suite
Topic 6: Project Delivery and Implementation	15%	- Implementation lifecycle and planning - Performance and scalability - Solution deployment and operations

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q25-Q30):

NEW QUESTION # 25
What can be maintained and customized for a Lead in SAP Sales Cloud?

A. Qualification and Temperature
B. Temperature and Origin
C. Status and Origin
D. Status and Qualification

Answer: D

NEW QUESTION # 26
Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.

A. All Consumers
B. All Contacts
C. All Customers
D. All Clients

Answer: A,B

NEW QUESTION # 27
You would like to quickly get started using SAP Customer Identity and Access Management for B2B. Which sequence of steps is correct?

A. Initial setup * Creating an organization * Accessing the Delegated Admin UI * Getting the authorization decision
B. Accessing the Delegated Admin UI * Initial setup * Creating an organization * Getting the authorization decision
C. Initial setup * Accessing the Delegated Admin UI * Creating an organization * Getting the authorization decision
D. Initial setup * Getting the authorization decision * Accessing the Delegated Admin UI * Creating an organization

Answer: A

NEW QUESTION # 28
You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?

A. Using workflow rule management
B. Using knowledge base management
C. Using work ticket management
D. Using installed base management

Answer: D

NEW QUESTION # 29
What are some of the Generative Al features available in SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Lead Booster
B. Call Lists Generator
C. Account Synopsis
D. Lead Scoring
E. Email Draft Recommender

Answer: A,C,E

NEW QUESTION # 30
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